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Agua Bendita
Agua Bendita is a renowned brand that celebrates handcrafted devotion. With over 500 female artisans from rural communities in Colombia, their unique pieces are masterpieces that unite stitch by stitch, creating a truly special and meaningful brand.
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Agua Bendita, founded in 2003 by Catalina Álvarez and Mariana Hinestroza in Medellin, Antioquia, is a renowned brand that celebrates the power of handcrafted devotion. With a team of dedicated artisans, including stay-at-home moms, Agua Bendita creates unique pieces of art through painting, illustration, and embroidery techniques. Their collections pay tribute to over 500 female artisans from rural communities, who handcraft and embroider their garments. Each piece is meticulously crafted, showcasing the talent, abilities, and ancestral techniques of Colombian artisans. From swimwear to clothing, Agua Bendita's products are masterpieces that unite stitch by stitch, creating a truly special and meaningful brand.
Art and craft enthusiasts, as well as those who appreciate the intricate work of artisans, will be attracted to Agua Bendita. This brand celebrates Colombian craftsmanship, honoring the work of over 500 female artisans, including rural stay-at-home moms. Every piece tells a story and unites stitch by stitch, creating a truly special experience for the wearer. Agua Bendita may also appeal to those who value unique artistry, cultural heritage, and seek meaningful connections with the products they wear. The brand's dedication to handcrafted devotion and ancestral techniques offers a rich and authentic experience that resonates with many who value artisanship in their clothing and swimwear.
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Here's what shoppers have to say:
- Customers express appreciation for the brand's vivid colors and impeccable fit, often recommending it for individuals with curvy body types.
- A particular swimsuit receives praise for its charming design, superior craftsmanship, and flattering appearance. Feedback notes that it tends to fit on the smaller side, and mentions the absence of significant padding, with only a small liner insert.
- Customers share their satisfaction with the prompt delivery of online orders for one-piece swimsuits. They admire the high quality and aesthetic appeal of the swimsuits, expressing excitement about wearing them.
- The underwire and balconette style of certain swimsuit tops are regarded as attractive features. One customer, identifying as a 34B and wearing sizes 2-4 on top, discusses both medium and small sizes fitting well. They choose the small size for a more contoured look. Positive remarks are made about the customer service provided by Shia Bendita.
- A product is described as soft, water-friendly, and visually pleasing by customers who appreciate its qualities.
- A specific swimsuit is hailed for its stunning appearance and the confidence it instills in wearers. Some customers mention purchasing additional units, clearly satisfied with the appeal.
- Customers highlight the versatility of a product, finding it suitable as a beach cover-up or a stylish option for poolside lunches.
- Praise is given for a dress that is not only loved for its appearance but also for its comfortable wear and adaptability to various occasions. The dress's perfect fit is highlighted.
- A product is admired for its beauty and craftsmanship, with customers expressing their delight in its quality.
- Products appreciated for their flowing design are seen as elegant additions to poolside experiences, enhancing the atmosphere.
- A multifunctional item garners attention for its beauty and versatility. It is commended for its dual functionality as both a dress and a skirt, featuring lightweight fabric suitable for travel.
Cons
- Customers have reported receiving incorrect or incomplete orders.
- Some customers have expressed frustration with the brand's final sale policy, as they were unable to return items that didn't fit properly.
- Several customers have found the sizing of Agua Bendita's clothing to be inconsistent and not true to size.
- There have been complaints about the design and fit of certain swimsuits, with some customers experiencing discomfort and poor coverage.
Agua Bendita offers a shipping policy that includes some restrictions and guidelines. For international orders, customers are limited to a maximum of 20 items per order. The shipping charges only apply to the first package shipped. The delivery time for orders to América is estimated to be between 3 to 10 business days, while orders to the rest of the world may take 5 to 20 business days. All applicable duties, taxes, and fees are included in the total amount of the order, ensuring that customers will not be required to pay any additional costs upon delivery. The brand also states that the consignee authorizes Agua Bendita to import the goods on their behalf, and the consignee is responsible for paying the taxes and duties in addition to the purchase price of the goods. In case of a refund, it will be made without any interest or additional sums, and all shipping costs and import costs will be deducted. Overall, Agua Bendita's shipping policy aims to provide a smooth and hassle-free experience for customers, both domestically and internationally.
Agua Bendita has a return policy that allows customers to exchange or return items within 30 days of receiving their order. To be eligible for a return, the item(s) must be in their original packaging and in the same condition as when they were received, including all parts, accessories, and labels attached. The items must be unwashed, unstained, undamaged, and unused. If items have been worn, soiled, laundered, or altered in any way, Agua Bendita reserves the right to deny a refund or exchange.
Currently, Agua Bendita does not offer exchanges. However, customers can choose to return their items for store credit or a refund. The customer is responsible for the expenses incurred in the return transport logistics to Agua Bendita facilities and is recommended to use a traceable carrier.
To initiate a return, customers need to email Agua Bendita's customer care team at customercare@aguabendita.com.co and provide their name, order number, tracking number, and the carrier used for the return. Once the return is received and inspected, a notification email will be sent to the customer to inform them if their request has been approved or rejected for a refund.
If the refund request is approved, the refund will be processed within 15 business days and will be applied to the original method of payment. Refunds can also be issued as store credit (valid for 6 months) or directly to the payment method. Agua Bendita may agree to refund to a PayPal account or their stripe account if the original payment method is no longer available.
There are specific cases in which refunds will be issued, including returned items within 30 calendar days of receipt, defective items within 30 calendar days of receipt, unavailable inventory within 5 business days of placing the order, and cancelled orders within 5 business days of the customer's request for cancellation. In the case of incomplete orders shipped, refunds can be requested within 5 business days of the customer informing Agua Bendita about the issue.
It is important to note that all refunds require prior contact with Agua Bendita's customer care team. Customers can fill out the return form on the website or email customercare@aguabendita.com.co or send a WhatsApp message to +57 3146277470 for assistance. The customer support team will provide instructions on how to proceed with the return and refund process.
Please note that if there is no returns information available, we apologize for the inconvenience and do not have any information on returns at this time.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
80
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100
This brand offers products that are on the pricey side.
Quality Score
85
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100
This brand offers products that are on the pricey side.
DTCetc Score
84
/
100
This brand offers products that are on the pricey side.
Target Audience
Craftsmanship enthusiasts
Stereotype
Artisanal enthusiast
Pricing Rating
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Sustainability Score
80
/
100
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Quality Score
85
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100
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DTCetc Score
84
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100
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