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Betabrand
Betabrand is a United States-based comfortable apparel retailer that sells women's Clothing. Betabrand makes modern workwear that is as comfortable as activewear. Betabrand wants you to feel and move comfortably, even from 9-5.
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DTCetc’s Take
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Betabrand is a fashion brand that specializes in creating comfortable and stylish workwear for women. Their signature product, Dress Pant Yoga Pants, has become a fan favorite with over 50 styles and new launches every week. Betabrand believes that women should never have to compromise style for comfort, and their collection of smart products reflects that. With a focus on monochromatic layering and bold prints, Betabrand offers a unique and versatile approach to workwear. As a customer, you can trust that Betabrand values your privacy and offers transparency in their collection and use of personal information.
Betabrand is perfect for customers who may lead busy lifestyles that require them to transition seamlessly between work and other activities such as yoga or going out with friends. They may also value sustainability and the ability to wash and wear their clothes repeatedly without sacrificing quality or fit and get maximum comfort and convenience. The brand also offers extended sizes to cater to a wider range of body types.
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Here's what shoppers have to say:
- The 7 pocket slacks are perfect, with a great fit and thick quality
- Betabrand clothes are durable, wash well, and perfect for professional workplaces
- Betabrand leggings are perfect for everyday use, with great quality and reasonable shipping
- Betabrand clothes are comfortable, stylish, and great value for money
- Betabrand pants are versatile, lasting for years with multiple wears each week
Cons
- Customer service needs improvement
- Quality issues with products
- Website navigation could be better
- Difficulty reaching customer service by phone
Betabrand offers free domestic shipping for purchases over $75, with a flat fee for orders under that amount. International shipping is available for a standard fee of $25 per order, but orders cannot be shipped to international PO boxes. However, Betabrand does not assume responsibility for any taxes or duties upon receipt of international orders. Delivery times vary, with standard domestic delivery taking 6-10 business days and international orders taking up to 30 business days. Orders are subject to a processing period of 2-4 business days before they ship. Betabrand provides tracking information for all orders, but international customers should note that tracking is only available while the package is in the United States. The brand does not ship to certain countries, including Afghanistan, India, Mexico, Russia, and Turkey. Betabrand offers Onward Shipping Protection for an additional fee, which covers lost, stolen, or damaged packages. However, if this protection is not purchased, Betabrand is not responsible for any lost, stolen, or damaged packages during transit.
Betabrand offers a 60-day return or exchange policy for unworn and unwashed items. Domestic orders can be returned for a refund back to the original payment, exchange for a different size in the same exact style and color, or receive an additional $5 bonus if you choose to receive your refund as a gift card. Exchanges can take up to two weeks to process after receiving the item(s). Shipping fees are non-refundable. International orders can only be returned for a refund. The company does not accept returns or exchanges on items ordered from their Last Chance page. International customers can either use a pre-paid shipping label or purchase their own shipping label. Refunds are applied only to the original payment method and gift cards cannot be changed back to a refund once requested.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
70
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100
This brand offers products that are on the pricey side.
Quality Score
75
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100
This brand offers products that are on the pricey side.
DTCetc Score
76
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100
This brand offers products that are on the pricey side.
Target Audience
Comfortable, stylish, versatile
Stereotype
Athleisure
Pricing Rating
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Sustainability Score
70
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100
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Quality Score
75
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100
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DTCetc Score
76
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100
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