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BlackMilk
BlackMilk is a Australia-based e-commerce apparel retailer that sells women's Clothing. BlackMilk offers unique apparel for those who aren't afraid of being the center of attention. BlackMilk's products are empowering and make you feel like a style boss.
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DTCetc’s Take
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BlackMilk is a fashion brand founded by James Lillis that offers a unique range of clothing made from stretch fabrics, including leggings, dresses, swimwear, and activewear. BlackMilk is known for its bold and eye-catching prints, including pop culture references, animal prints, and galaxy patterns. The brand has a strong following among fashion enthusiasts who appreciate the brand's edgy and daring designs. With a focus on quality and innovation, BlackMilk continues to push the boundaries of fashion and inspire its customers to express themselves through their clothing.
BlackMilk caters to fashion enthusiasts who enjoy making bold statements with their clothing choices. These customers are drawn to the brand's edgy and daring designs, featuring vibrant prints and pop culture references. BlackMilk's commitment to quality and innovation attracts individuals who seek to express their unique style and personality through their wardrobe.
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Here's what shoppers have to say:
- BlackMilk clothing is great for people of a larger size who want to feel like a princess
- The clothing is of good quality and long-lasting if washed correctly
- International shipping is reliable with no problems
- The clothing is unique, special, and beautiful
- The sizing information on the website is accurate and reliable
- The customer service is outstanding
Cons
- The quality of BlackMilk's products has decreased since the company moved to China, and prices have gone up.
- Some customers have received items that do not meet their expectations, including see-through leggings.
- Sizing can be inconsistent, and the quality of the clothing has decreased over time.
- The quality of the products received may not match the quality depicted in the photos, with some items made of cheap, synthetic materials.
- Shipping issues have been reported, including unwanted express shipping and high fees.
- BlackMilk has become another expensive fast fashion store, with profits taking priority over product quality.
BlackMilk offers shipping both domestically and internationally. For orders within Australia, standard post is $4.95 for orders under $99 and free for orders over $99. Express post is also available for $9.95 or $4.95 for orders over $99. Delivery times for standard post range from 2-12 days while express post is next business day delivery within the Express Post network. For international orders, standard shipping is available for free on orders over $119 AUD or for a flat rate of $10 AUD otherwise. International express shipping is available for a flat rate of $18 AUD or free for orders over $400 AUD. Delivery times for international standard shipping range from 1-4 weeks depending on the destination, while international express shipping takes 2-5 business days.
BlackMilk offers a 60-day return policy for eligible items that are unworn, undamaged, and have all original labels, tags, and hygiene stickers intact. The company does not offer exchanges, but customers can choose between a store credit or refund. Some items cannot be returned, such as sale items, hosiery, underwear, custom made, monogrammed, personalised, or altered products, unless the good is faulty or where otherwise required by law. Refunds will be returned to the original payment method or via a gift voucher in some circumstances. Once the company receives the returned item, it may take 2-5 business days for the return to undergo a quality check and for the request to be fully processed.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
50
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This brand offers products that are on the pricey side.
Quality Score
60
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100
This brand offers products that are on the pricey side.
DTCetc Score
50
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100
This brand offers products that are on the pricey side.
Target Audience
Bold fashion enthusiasts
Stereotype
Edgy
Pricing Rating
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Sustainability Score
50
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Quality Score
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DTCetc Score
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