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Briggs and Riley
Briggs and Riley is a New York-based brand that has been crafting modern and durable bags since 1993. Founded by Richard Costa, their mission is to provide travelers with effortless passage and elevate industry standards. Their selection of bags features innovative technologies and minimalist designs, perfect for travel or in the city.
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Briggs and Riley is a brand focused on creating sleek and stylish bags that can keep up with travelers around the world. Founded in 1993 by Richard Costa in New York, the company has a simple philosophy of elevating industry standards and providing effortless passage for travelers. The brand offers a wide selection of bags for travel or in the city, with innovative technologies for maximum durability and minimalist, modern designs. They also offer Klarna payment options, free shipping over $99 in the continental US, and a lifetime warranty on all luggage.
Briggs and Riley's target customers are sophisticated travelers seeking sleek, durable luggage designed for a seamless journey. They appreciate innovative features, minimalist designs, and the brand's lifetime warranty. These shoppers value the convenience of free shipping and flexible payment options.
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Here's what shoppers have to say:
- Excellent customer service
- Durability and functionality
- Expansion system
- Build quality
Cons
- Price
- Limited availability
Briggs and Riley offers shipping to over 200 countries across the globe. For domestic orders within the continental US, they use FedEx and it will take approximately 2 business days to ship from the warehouse in New York. The cost of delivery will depend on the method you select at checkout. Orders over $99 will be eligible for free shipping within the continental US. Delivery methods and times for domestic customers include Ground service (7-10 business days), Express (3 business days), and 2-day (2 business days). For international orders, customers will be directed to FedEx Crossborder and charged all applicable shipping fees, taxes, customs, and duties.
Briggs and Riley offers a 30-day window from the order date to return any unused items with their tags still attached. The company provides free return shipping and refunds payment within 7-10 business days. Unfortunately, international orders are final sale and cannot be returned. To return an item, customers must contact the company within 30 days of purchase and return the item with its tags still attached. The company will provide free return shipping and process the return within 7-10 business days.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
90
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100
This brand offers products that are on the pricey side.
Quality Score
90
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100
This brand offers products that are on the pricey side.
DTCetc Score
84
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100
This brand offers products that are on the pricey side.
Target Audience
Middle-aged travelers
Stereotype
Jetsetter
Pricing Rating
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Sustainability Score
90
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100
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Quality Score
90
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100
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DTCetc Score
84
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100
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