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CALPAK
CALPAK is more than just a luggage brand, it's an embodiment of the joy of travel. Since 1989, they've passionately crafted convenient pieces that bolster the fun in every journey. Each bag not only secures belongings from departure to arrival but becomes a beloved traveling companion. Inspired by customers' experiences and extravagant destinations, CALPAK designs are structurally sound for long-haul travels without compromising on style or quality.
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CALPAK is a family-owned travel brand founded in 1989 by Edward and Judy Kwon. They offer simple, sturdy luggage, bags, apparel, and travel accessories and have been in the business for over 35 years. Their collections of lightweight and compression cases are affordable and have been featured in publications like Condé Nast Traveler, Esquire, and Vogue.
CALPAK attracts a diverse range of customers who share a love for travel and style. This includes adventurous globetrotters, frequent business travelers, stylish vacationers, and anyone else in need of highly functional yet fashionable luggage. CALPAK also appeals to individuals seeking long-lasting travel gear.
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Here's what shoppers have to say:
- CALPAK offers high-quality products with attention to detail and excellent designs
- CALPAK bags and luggage are lightweight and easy to carry
- CALPAK makes smart and thoughtful designs for travel
- CALPAK’s bags and luggage come in playful colors and patterns
- CALPAK’s customer service is great
- CALPAK’s bags and luggage are a good investment, definitely worth their price
- CALPAK has durable and long-lasting products
Cons
- The size of some CALPAK products may not be suitable for all customers
- The compression packing cubes may not meet everyone's expectations
- Some customers would prefer stronger handles on CALPAK totes and backpacks
- The unboxing and packaging experience could be improved
- Shipping times may not be as fast as some customers would like
Once an order is placed with CALPAK, it takes 3-8 business days to process and ship the item. The company sends tracking information via email as soon as FedEx scans the package. Arrival times can vary between 1-6 business days, depending on the recipient's location within the US. CALPAK does not provide international shipping services. Free standard shipping is available for orders exceeding $75. Customers in contiguous states have two options for expedited delivery at checkout — FedEx Priority Overnight and FedEx 2Day Air — while those in Hawaii and Alaska have only one expedited option of FedEx 2Day Air. Orders before 12 PM PST are processed on the same day; otherwise they’re processed the following day. To track their packages, customers can create an account on CALPAK's website.
Calpak's return policy allows customers to return items within 30 days of ordering. To return an item, customers must visit the Returns portal and provide the attached email and order number. The item must be in new condition and returned in its original packaging. Certain items, such as gift cards, sample or flash sale items, and any other items marked as final sale are not eligible for returns. CALPAK charges a flat rate for return shipping fees within the contiguous US and for Hawaii and Alaska. For locations in the contiguous US, returning bags and accessories incurs $11.95 while luggage costs $24.95 to return. However, return rates rise for Hawaii and Alaska, with bags & accessories costing $24.95 and luggage costing $49.95.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
90
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100
This brand offers products that are on the pricey side.
Quality Score
90
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100
This brand offers products that are on the pricey side.
DTCetc Score
80
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100
This brand offers products that are on the pricey side.
Target Audience
Travelers, Explorers
Stereotype
Traveler
Pricing Rating
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Sustainability Score
90
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100
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Quality Score
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DTCetc Score
80
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100
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