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Coffee Supreme
Coffee Supreme is the ultimate coffee experience for those who value quality and sustainability. With supreme-quality coffee sourced from trusted producers, a diverse menu, and a commitment to reducing their environmental impact, Coffee Supreme is a true coffee lover's dream.
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Coffee Supreme is a New Zealand-based coffee company founded in 1993 by two coffee enthusiasts who wanted to create better coffee experiences for everyone. The company prioritizes quality and taste and sources delicious coffee of supreme quality from producers they know and trust. Sustainability in sourcing coffee is formed through building long term relationships with these producers, which is critical to their business. Coffee Supreme roasts their coffee with dedication and skill to preserve and celebrate the hard work invested in the coffee. They offer a seasonal and diverse coffee menu, including better quality instant coffee. Coffee Supreme engages in their community by supporting community organizations and charities, including the Mental Health Foundation of New Zealand and the Wellington City Mission. The company is also committed to lessening their environmental impact by partnering with Ekos to effectively reduce their carbon footprint and introducing all-new paper recyclable coffee bags.
Coffee Supreme's customers are coffee lovers who value quality, taste, and sustainability. They appreciate the company's dedication to sourcing supreme-quality coffee from trusted producers and their commitment to reducing their environmental impact. They also enjoy the diverse coffee menu and the brand's engagement with community organizations and charities.
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Here's what shoppers have to say:
- Fast shipping
- Reasonable prices for top notch coffee
- Subscription provides different coffee each week
- Exceptional quality in freshness and flavour
Cons
- Some customers disagree with the brand's stance on vaccination.
- Ice chocolate with ice cream may not always be served as expected.
- Drinks may have too much ice for some customers.
- Communication errors can occur when requesting modifications to drinks.
- Some customers have reported poor customer service experiences.
Coffee Supreme offers free nationwide shipping on all orders, except for Boring Milk which has a flat delivery rate of $6 per box. Orders placed before 3pm are shipped the same day, but delivery may take an extra 3-4 days. International delivery via DHL takes 1-2 weeks, and shipping costs are calculated automatically at checkout. Coffee Supreme ships via DHL Express for the safest and fastest service, although it may not be the cheapest.
Coffee Supreme has a return policy for products/merchandise purchased from their website. If a customer changes their mind about a purchase, they may return the item in new/unused condition within 21 days of delivery for a refund. Return shipping costs are the responsibility of the customer, and returns must be sent back with tracking. Sale items are not eligible for returns, and returns are the customer's responsibility until received by the company. However, Coffee Supreme does not accept returns of coffee beans/grounds due to their fresh packaging policy, unless there is an error on their part in fulfilling the order.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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80
This brand offers products that are on the pricey side.
Sustainability Score
85
/
100
This brand offers products that are on the pricey side.
Quality Score
85
/
100
This brand offers products that are on the pricey side.
DTCetc Score
89
/
100
This brand offers products that are on the pricey side.
Target Audience
Quality coffee lovers
Stereotype
Coffee lover
Pricing Rating
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Sustainability Score
85
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100
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Quality Score
85
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100
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DTCetc Score
89
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100
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