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DTCetc’s Take
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Deciem is a Toronto-based cosmetics company founded by Brandon Truaxe in 2013. The brand is known for its science-based formulas, sustainability measures, and commitment to offering high quality and effective products. Deciem offers a range of skincare, body lotions, hair conditioners, and makeup products that are vegan, cruelty-free, free of parabens and sulfates, and ethically sourced. The brand is praised for its free domestic shipping on orders over $25, and customers can return their orders within 1 year of the date of purchase. However, there have been reported issues with their customer service team.
Eco-conscious customers who prioritize sustainability and ethical sourcing in their beauty products would find Deceim useful. These customers are likely to look for products that are vegan, cruelty-free, and free of harmful chemicals like parabens and sulfates. They may also prioritize brands that use sustainable packaging and have a commitment to reducing their environmental impact.
Deceim aligns with these values by offering a range of products that meet these criteria. Their science-based formulas are effective without relying on harmful chemicals, and their commitment to ethical sourcing ensures that customers can feel good about the products they are using. Additionally, Deceim's sustainability measures, such as their use of recycled materials in their packaging, further demonstrate their commitment to eco-consciousness.
While there have been reported issues with their customer service team, eco-conscious customers who prioritize sustainability and ethical sourcing may be willing to overlook these issues in favor of a brand that aligns with their values.
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Here's what shoppers have to say:
- Deciem offers excellent quality products at reasonable prices.
- The staff is helpful and knowledgeable, allowing customers to purchase multiple items for under $100.
- The squalane cleanser has been known to help with breakouts.
Cons
- The brand has received criticism for inconsistent product quality and effectiveness.
- Some customers have reported issues with shipping and customer service.
- There have been concerns raised about the company's management and communication with customers.
Deciem offers shipping to a variety of countries around the world. In the United States, customers can receive their packages for $5 in 8 business days. In Canada, orders are $4 and arrive in 8 business days. For customers in the United Kingdom, packages cost $7 and arrive in 2 business days. In Europe, packages are $7 and arrive in 14 business days. Customers will receive a tracking number via email to help locate their package.For domestic customers, Deciem offers free shipping if they purchase $25 or more. This deal is available in both the US and Canada.
Deciem's return policy allows customers to return products within 1 year from the original date of purchase, as long as the items are at least 50% full. To initiate a return, customers must follow the instructions listed on the company website. Unfortunately, products purchased as a bundle cannot be returned. The time it takes to process a return is not specified.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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70
This brand offers products that are on the pricey side.
Sustainability Score
90
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100
This brand offers products that are on the pricey side.
Quality Score
90
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100
This brand offers products that are on the pricey side.
DTCetc Score
88
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100
This brand offers products that are on the pricey side.
Target Audience
Young adults
Stereotype
Eco-conscious
Pricing Rating
$
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Sustainability Score
90
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100
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Quality Score
90
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100
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DTCetc Score
88
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100
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