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Moncler
Moncler is a luxury brand that offers high-quality and versatile products for fashion-forward individuals of all genders, ages, identities, and cultures. With a commitment to tradition and uniqueness, Moncler unleashes the extraordinary in everybody.
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DTCetc’s Take
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Moncler was founded in 1952 by René Ramillon and Andrè Vincent in Monestier-de-Clermont, a mountain village near Grenoble. Originally focused on producing down jackets for workers, Moncler has since evolved into a luxury brand known for its high-quality and versatile products. Under the leadership of Remo Ruffini, Moncler has repositioned itself to offer exclusive styles that can be worn by clients of all genders, ages, identities, and cultures on any occasion. Moncler's commitment to tradition, uniqueness, quality, consistency, and energy has been consistent throughout the years, with a constant search for an open dialogue with its consumers. Moncler's purpose is to unleash the extraordinary in everybody, and its corporate culture is characterized by its commitment to setting increasingly challenging goals, celebrating talent, creating warmth in every relationship, and striving for timeless brand distinction.
Moncler's clientele consists of fashion-forward individuals who value luxury, high-quality, and versatile products. These customers appreciate Moncler's evolution into a brand that offers exclusive styles for people of all genders, ages, identities, and cultures. Moncler is ideal for those who seek to unleash the extraordinary in themselves and desire a brand that values tradition, uniqueness, quality, and consistency.
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Here's what shoppers have to say:
- The Montcler women's rugged boot with Faux Fur provides outstanding warmth and is comfortable to wear in cold snowy weather.
- Trina was amazing and provided excellent assistance during the shopping experience.
- The Maya jacket was ordered and delivered quickly, well-packaged, and without any problems.
- Moncler is awesome and provides exceptional service, including beautiful gift boxes and garment bags for their products.
- Moncler provided a discount code as a gesture of goodwill for a delay in shipping, which was greatly appreciated.
Cons
- Customer service is lacking and unresponsive.
- Presentation of luxury items could be improved.
- After care has long wait times and strict rules for repairs.
- Overall, the company and customer service could use improvement.
Moncler offers shipping to various destinations, which can be selected during check out. However, they do not ship to General Delivery, P.O. Boxes, APO, FPO, and U.S. Territories. The delivery address must match the country site where the order was placed. Fragrances and some other items may have shipping limitations in certain countries. All purchases require a signature upon delivery for security reasons. The brand uses UPS for all deliveries, and if no one is available to sign for the package, the courier will make up to three delivery attempts on consecutive business days. After three failed delivery attempts, the order will be returned to Moncler.
Moncler's return policy allows customers to request a return for any item purchased on their online store within 20 days of the delivery date. To initiate the return process, customers can click on the return button after receiving the package and fill out the online return form if they are not registered. The company requires that all items being returned must meet certain conditions.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
60
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100
This brand offers products that are on the pricey side.
Quality Score
75
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100
This brand offers products that are on the pricey side.
DTCetc Score
71
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100
This brand offers products that are on the pricey side.
Target Audience
Luxury fashion enthusiasts
Stereotype
Luxury
Pricing Rating
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Sustainability Score
60
/
100
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Quality Score
75
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100
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DTCetc Score
71
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100
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Speciality
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