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Supersapiens
Supersapiens, in partnership with Abbott, offers real-time glucose visibility to inform nutrition strategies and fueling for athletes. With biosensor technology, they help unlock athletes' potential.
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DTCetc’s Take
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Supersapiens was founded in partnership with Abbott in the pursuit of metabolic optimization for athletes. Founded by Phil Southerland, who has been pioneering continuous glucose monitoring technology for decades, Supersapiens offers real-time glucose visibility to inform nutrition strategies, in-competition fueling, and overall energy and performance output. The biosensor technology allows athletes to make informed decisions that can positively impact their glucose levels, metabolism, and subsequently their energy levels. Supersapiens believes that everyone has what it takes to achieve their goals, and with a little data and the power of community, they can help athletes unlock their potential.
Supersapiens shoppers are athletes looking for metabolic optimization and real-time glucose visibility to inform their nutrition strategies and overall performance. They value the brand's commitment to helping them unlock their potential through data and community support.
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Here's what shoppers have to say:
- Excellent customer service.
- The delivery system services were also very good.
- The device provides real-time minute-by-minute data and continuous monitoring even when Bluetooth connection is lost.
- The in-app advice and guidance are helpful.
- The device is pain-free, most of the time.
- The device is consistently functional with no dropouts or bugs.
- The consistent reading leaves no doubt about its accuracy.
Cons
- Issues with billing and invoicing, including overcharging and unclear charges.
- Product reliability concerns, with some sensors failing and warranty replacement process being difficult.
- Poor customer service experience, with unresponsive support teams and limited contact options.
- Technical issues with the app, including frequent dropouts and catch-up scans not functioning properly.
- Difficulties with canceling subscriptions and stopping the company from sending additional devices.
Supersapiens offers free shipping on their products, which are shipped from a secure, climate-controlled warehouse in Europe. Packages usually arrive within 3-5 business days and customers can track their orders using the tracking information provided in the order confirmation email.
Supersapiens does offer a return policy for merchandise purchased from their online store. Customers have 14 days from the date of purchase to return their item. To initiate a return, customers must submit a request. However, Supersapiens currently does not offer a warranty or return policy for their biosensors. It is important to note that some items may not be eligible for return, and this will be explicitly stated by the company.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
60
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100
This brand offers products that are on the pricey side.
Quality Score
75
/
100
This brand offers products that are on the pricey side.
DTCetc Score
71
/
100
This brand offers products that are on the pricey side.
Target Audience
Athletic glucose optimizers
Stereotype
Athlete
Pricing Rating
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Sustainability Score
60
/
100
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Quality Score
75
/
100
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DTCetc Score
71
/
100
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