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The Pro's Closet
The Pro’s Closet is the world’s largest and most trusted source for hiqh quality pre-owned road, mountain, triathlon, gravel, and cx bikes. We have sales everyday, so we are confident you will find the exact bike you’re looking for. Because we believe that bikes should last a lifetime and not just until the latest trend grabs the spotlight, we only sell bikes that have been fully repaired or refurbished to like new condition.
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DTCetc’s Take
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The Pro's Closet was founded by Nick Martin and his wife, in 2006. As cycling enthusiasts, they wanted to create a company that would change the way cyclists buy bikes. The Pro's Closet offers a unique Certified Pre-Owned bike process, where expert mechanics meticulously inspect every part on every bike to ensure that high-quality bikes stay in motion longer. They also curate an ever-evolving inventory of new and pre-owned frames, components, and wheels. The Pro's Closet stays up-to-date with market and technical trends, and only takes bikes that meet their exacting standards. Their process evolves with the cyclist, offering risk-free 30-day returns and a Guaranteed Buyback program. The Pro's Closet is the perfect place for cyclists to find the right bike for them.
The Pro's Closet shoppers are cycling enthusiasts who appreciate the company's unique Certified Pre-Owned bike process and its commitment to high-quality bikes. They value the risk-free 30-day return policy and the Guaranteed Buyback program, which makes finding the right bike easy and worry-free.
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Here's what shoppers have to say:
- Constantly refreshed inventory
- Great customer service and accessibility
- Quality bikes at half the price
Cons
- Their exchange policy is limited
- Returns may not result in a full refund
- Prices are higher than some competitors
- Some customers have experienced issues with product quality and customer service
The Pro's Closet strives to process and ship all orders within one business day, excluding federal holidays. They reserve the right to choose the most efficient carrier for the order at the time of shipment. Orders over $200 will require a signature upon delivery. In-store pickup and drop-off is available by appointment only at their Louisville, CO location. They are able to ship to Alaska, Hawaii, military, and diplomatic addresses, but e-bikes are not eligible for shipping to these locations. Canadian orders are subject to additional import duties, taxes, and charges that are the responsibility of the buyer. The brand is only able to ship domestically to the 50 United States and all Canadian Provinces.
The Pro's Closet offers a 30-day money-back guarantee on all purchases. If a customer is not satisfied with the bike or the fit is not right, the company will take it back with no questions asked. However, shipping costs will be deducted from the refund. Returns must be initiated within 30 days of receiving the order, and all items must be in the same condition as when received and in their original packaging. Clothing, footwear, and helmets must have manufacturer tags if applicable. If returning a bike or wheelset, customers must package them properly to minimize shipping damage. If any items are not returned in the condition they were received, without original packaging, and/or missing parts, they will be subject to a restocking fee of 25% or more. Gift cards are non-refundable and ineligible for returns.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
70
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This brand offers products that are on the pricey side.
Quality Score
65
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This brand offers products that are on the pricey side.
DTCetc Score
62
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This brand offers products that are on the pricey side.
Target Audience
Cycling enthusiasts, sustainability-minded, value-conscious
Stereotype
Cyclist
Pricing Rating
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Sustainability Score
70
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Quality Score
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DTCetc Score
62
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Speciality
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Speciality
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Speciality
Rad Power Bikes
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Speciality
Retrospec
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Sole Bicycles
Awarded Best in Show at the 2011 University of Southern California New Venture Competition, Solé Bicycles was the brainchild of a group of energetic student entrepreneurs who intended to build the lightest, most advanced and affordable commuter bike on the market. By incorporating existing technologies and manufacturing practices into their bicycle frame design, the team turned its vision into reality.
Speciality
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