Branch Furniture

Branch Furniture is an e-commerce brand founded in 2018 by Greg Hayes, specializing in making high-end office furniture that is more accessible and budget-friendly than competing brands. Their products include trendy and modern chairs, desks, filing cabinets, couches, and other accessories. They have provided furnishings for well-known companies such as Tumblr, Google, and Shopify and have been featured on publications such as Forbes and TechCrunch. Customers can save up to 50% compared to competing brands and receive a 10-year warranty with their purchase. Additionally, they offer promotions and sales, a refer-a-friend program, Affirm installment payment plans, 5-15 day delivery and assembly, and a 30 day returns policy. Unfortunately, they do not offer international shipping, except to Canada.

Customers who would find Branch Furniture useful are professionals who prioritize quality, style, and affordability when it comes to office furniture. These customers are likely looking for furniture that will enhance their workspace and reflect their personal brand. They value modern and trendy designs that are functional and comfortable for long hours of work.

Branch Furniture aligns with these customers' values by offering high-end office furniture at a more accessible price point than competing brands. They provide a range of stylish and modern furniture options that are both functional and comfortable. Additionally, their 10-year warranty ensures that customers can trust in the quality of their products. The refer-a-friend program and Affirm installment payment plans also make it easier for customers to purchase their desired furniture without breaking the bank.

Overall, professionals who prioritize quality, style, and affordability in their office furniture purchases would find Branch Furniture to be a valuable option.

• The online shopping experience was great, with helpful access to a chat feature and a quiz to find the perfect fit for needs. Assembly was easy and quick, and the chair is a substantial upgrade from what was used before.
• The Branch Daily Chair is affordable, has a sleek design, is ergonomic and comfortable to sit in for long periods of time.
• The purchase experience was smooth, and customer service was helpful and quick in sending a replacement if needed.

• The quality of Branch Furniture products is inconsistent and not up to par with their pricing.
• Customer service can be slow to respond and unhelpful in resolving issues.
• Delivery times are often delayed and communication about delays is lacking.
• The website can be difficult to navigate and lacks detailed product information.

Branch Furniture only ships to customers living in the continental United States and Canada, so they do not offer international shipping. For orders totaling $1,000 or more, Branch will cover the delivery cost and provide white-glove assembly. Shipping and assembly can take 5-15 business days, and customers can check the status of their package by logging into their Branch account. BranchFlex, the company's trade-in service, is free for all qualifying products purchased by enterprise clients within a Branch service area.

Branch Furniture's return policy allows customers to return orders within 30 days of delivery, provided the items are in their original packaging and in new condition. Customers are responsible for return shipping costs, however Branch will cover these prices for damaged items. Purchases over $2,000 are subject to a 20% restocking fee. Items that are not in their original packaging or in new condition may not be accepted for return. It is not specified how long it takes the company to process a return.