Floom

Floom, founded by Lana Elie in February 2016, is a floral arrangement company dedicated to spreading floral joy through unique and special bouquets crafted by local artisanal florists. Floom's mission is to bring the joy of flowers to people all over the world, no matter the occasion. From Valentine's Day flowers to Mother's Day flowers, Floom has a wide variety of bouquets to choose from. What sets Floom apart from other online flower retailers is their commitment to building a community of flower lovers and showcasing the quirks of individual stems and the vision of flower-obsessed artists. With Floom, customers can expect a lovingly crafted celebration of natural beauty that will surely brighten their day.

Customers who appreciate unique and artistic floral arrangements for various occasions will be drawn to Floom. These individuals value the craftsmanship of local artisanal florists and the natural beauty of each stem.

• Easy to find desired flowers and customize delivery
• Impressive orchid display arrived on time and in good condition
• Amazing selection of fresh and beautiful flowers at reasonable prices
• Personalized service with handwritten card message and excellent peonies
• Affordable and beautiful flowers with timely delivery and email notification

• Overpriced for the size of the arrangements
• Inconsistent quality between advertised and delivered products
• Higher priced options do not guarantee better quality
• Delivery issues and inaccurate tracking information

Floom does not accept returns due to the perishable nature of the items they sell. All orders are final and cancellations are not accepted. However, if a customer is unhappy with the standard of their bouquet, they can direct their complaints to Floom's customer service within two days of receiving the bouquet. Floom's customer service team will assess the claim and respond within 24 hours. If the complaint is due to substandard or incorrect flowers, photographic evidence is required to support the claim. If a refund is issued, it will take approximately seven working days to enter the customer's account. Floom's partner florists may substitute flowers according to market availability, but they strive to let customers know if any substitution is made. It is also the customer's responsibility to use any available discount codes, and Floom will not be responsible for refunds where a discount code was not applied.