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Papier
Papier is the ultimate stationery brand for the creative and individualistic. Their sustainably sourced paper and collaborations with up-and-coming artists make every piece unique and reflective of your thoughts, feelings, and dreams.
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DTCetc’s Take
Popular Products
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Papier is a stationery brand founded in 2015 that offers a unique and personalized experience for its customers. With a focus on creativity and individuality, Papier's stationery is designed to inspire curiosity and contemplation. From eclectic designs to collaborations with up-and-coming artists and iconic brands, every piece of stationery is made to be wondrously your own. Papier strives for sustainability with made-to-order products, sustainably sourced paper, and recyclable packaging. With Papier, a little bit of paper goes a long way in creating a one-of-a-kind piece of stationery that reflects your thoughts, feelings, and dreams.
Papier customers are individuals who seek unique and personalized stationery that reflects their creativity and individuality. They appreciate the brand's collaborations with artists and focus on sustainability with made-to-order products and eco-friendly materials.
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Here's what shoppers have to say:
- Customers are impressed with the personalization options and ease of ordering.
- The customer service team is responsive, helpful, and efficient in resolving issues and answering queries.
- The quality of Papier's products is superior and the delivery is efficient.
- Customers appreciate the company's willingness to do whatever it takes to please them.
- Papier is a go-to brand for customers who want beautifully presented wedding stationery and personalized gifts.
Cons
- Inconsistent quality control and poor customer service
- Delivery and fulfillment issues
- Product quality does not meet expectations
- Misleading advertising and unhelpful customer service
Papier offers personalized and unpersonalized items with varying shipping times. Personalized items are made on-demand and are shipped via Royal Mail or DPD with delivery options of standard or express. Standard delivery costs £4.00 and takes 2 business days after dispatch, while express delivery costs from £7.00 and takes 1 business day after dispatch. Greetings cards can be dispatched the same day when ordered before 3:00pm (GMT/BST) Monday to Friday, with delivery the next day in 95% of cases. Unpersonalized items are packed and dispatched within 2-3 business days and are shipped via Royal Mail or DPD. Standard delivery costs £4.00 and takes 2-3 business days, while next day delivery costs from £7.00 and takes 1 business day with a 4:00pm cut off, Monday to Saturday. Papier also ships internationally to Australia, Canada, Hong Kong, Liechtenstein, New Zealand, Singapore, Switzerland, and the USA. However, they do not currently deliver to the EU.
Papier offers a 30-day return policy for unpersonalised paper pieces and desk accessories. Returns are free and can be organised through their online portal. However, due to the personalised nature of their products, Papier typically does not accept returns for personalised items. If a customer is not completely satisfied with their personalised order, they can contact Papier within 30 days of the order date to discuss a solution.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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This brand offers products that are on the pricey side.
Sustainability Score
80
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100
This brand offers products that are on the pricey side.
Quality Score
75
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100
This brand offers products that are on the pricey side.
DTCetc Score
79
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100
This brand offers products that are on the pricey side.
Target Audience
Creative, individualistic, eco-conscious
Stereotype
Creative
Pricing Rating
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Sustainability Score
80
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100
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Quality Score
75
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100
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DTCetc Score
79
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100
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