SmartSaker
SmartSaker, established in 2011, aims to bring convenience and enjoyment to every family by offering innovative, cool, and fun gadgets. Despite being a relatively new brand in the market, the SmartSaker team is dedicated to establishing it as a household name in the American tool industry. They believe quality products don’t have to be expensive and strive to always have the newest and most exciting gadgets available.
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DTCetc’s Take
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SmartSaker is a global online retailer known for its exceptional design and operation teams, committed to providing user-friendly tool products for families. They provide the finest selection of merchandise at unbeatable prices, stocking an extensive range of top professional tool brands to ensure every customer finds exactly what they need. The company's mission began with the desire to bring convenience to more families by offering tools suitable for both professionals and DIY enthusiasts. SmartSaker extends its affordable product range beyond tools, catering to various hobbies and lifestyles with items in home improvement, electronics, fashion, and beauty supplies—all available worldwide at exceptional prices.
SmartSaker is the go-to destination for shoppers worldwide seeking quality merchandise at unbeatable prices. Professional tradespeople rely on SmartSaker’s high-quality, globally standardized tools to complete their projects with precision and efficiency. DIY enthusiasts appreciate SmartSaker’s broad range of accessible and user-friendly products designed to make home improvement tasks straightforward and enjoyable. Families looking for convenient shopping experiences trust SmartSaker for its extensive inventory, low prices direct from factory suppliers, and exceptional customer service. Additionally, hobbyists from various fields enjoy exploring affordable items related to electronics, fashion, beauty supplies, and more.
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Here's what shoppers have to say:
- SmartSaker products come at a recommended quality and affordable prices
- SmartSaker has an easy-to-navigate website with relevant search results and useful options
- SmartSaker provides excellent customer service
- SmartSaker offers good shipping, value, and quality of tools
Cons
- Delivery issues reported by customers
- Quality control problems with some products
- Some tools may not work as advertised
- Incomplete orders and missing items reported
- Customers express doubts about reliability and delivery times
SmartShaker processes orders from Monday to Friday, with orders being processed within 2 business days and shipped the following day. Standard shipping to the US costs $5.99 and takes 10-15 business days, or is free for orders over $79.99. Express shipping, costing $7.99, takes 3-7 business days. For the rest of the world, standard shipping costs $5.99 and takes 10-25 business days. These times are estimates and delivery dates are not guaranteed. COVID-19 may cause additional delays of up to 14 business days. Incorrect or missing delivery information can cause further delays, as can customs clearance. Orders may be delivered by local post or courier, with notices left if no one is home. It is important to provide complete and accurate address details to avoid complications or returns. If customer service does not respond within the expected timeframe, checking the spam folder is advised.
SmartShaker's return policy requires customers experiencing shipping or product issues to email their team for assistance. Order cancellations must be requested via email before shipping, including the order number for fast resolution. Returns are accepted if requested within 30 days of delivery, provided the item is in its original condition and packaging. Necessary information for processing returns includes the order number, the name and email used for the order, and the reason for return. Refunds are granted if the product is non-functional or if it has not been received within 60 business days. Refunds are processed within 3-5 business days. Return shipping costs are the customer's responsibility and are non-refundable. Refunds will not be granted for issues within the customer's control or due to exceptional circumstances. Customers must contact customer service via email to obtain the return address.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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85
This brand offers products that are on the pricey side.
Sustainability Score
50
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100
This brand offers products that are on the pricey side.
Quality Score
75
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100
This brand offers products that are on the pricey side.
DTCetc Score
59
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100
This brand offers products that are on the pricey side.
Target Audience
Innovative gadget lovers
Stereotype
Tech-savvy
Pricing Rating
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Sustainability Score
50
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100
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Quality Score
75
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100
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DTCetc Score
59
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100
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