Turtle Beach

Turtle Beach is a gaming gear brand that offers products including headsets and keyboards. They operate a direct-to-consumer website with a rewards program for members.

For gamers seeking gaming audio equipment and peripherals.

• Free shipping on orders over $39
• Rewards program members earn 2X points on keyboard purchases
• Community features including giveaways and Discord channel
• No password login required

Free shipping is available on orders over $39.

Turtle Beach offers a 30-day return policy for products purchased directly from their website. Customers must return products in their original, undamaged packaging to be eligible for a full refund. To request a refund, customers must email sales@turtlebeach.com with their order number in the subject line. Turtle Beach will issue a Return Merchandise Authorization (RMA) number and provide further instructions. The RMA expires after 20 days, and customers are responsible for shipping products back to Turtle Beach via a traceable method. Original shipping fees are non-refundable. Turtle Beach will pay for return shipping only in cases of damaged/defective products or order errors. Products not purchased on TurtleBeach.com are not eligible for return under this policy. There is no information available on how long it takes the company to process a return.