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Pill Pack

https://www.pillpack.com/

PillPack is a full service pharmacy offering an optimized online experience and a simple solution for people who want to get and stay organized.

Category
Wellness
Specialty
Pharmacy
Socials
65
/
100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About Pill Pack

Pill Pack was founded in 2013 by TJ Parker and Elliot Cohen. Pill Pack is a medication management service that simplifies the lives of its customers by eliminating the need to sort medications, wait in lines, or chase down refills. When signing up for Pill Pack, new customers only need to provide their list of medications, doctor information, insurance information, and payment method. Pill Pack then coordinates with doctors and insurance to gather prescriptions, schedules shipments, and packages medications by time of day. Urgent medications can be sent right away, and customers can expect their first shipment in about two weeks. The service is free, and customers only pay their copays. Safety is a priority, and a pharmacist checks every packet for accuracy at multiple points in the process. With Pill Pack, customers can simplify their lives and enjoy the convenience of having their medications delivered right to their doorstep.
More about Pill Pack ->

Who Shops At Pill Pack

Pill Pack customers are individuals who take multiple medications and seek a simplified medication management service. They appreciate the convenience of having their medications pre-sorted, coordinated with doctors and insurance, and delivered right to their doorstep without any additional fees.
More about Pill Pack ->

What customers love about Pill Pack

Here's what shoppers have to say:
  • Excellent customer service
  • Customers have been using Pill Pack for years without any problems, and appreciate the convenience of having medications delivered to their door without hidden charges.
  • Pill Pack has made getting medications easier and more convenient for customers, with prompt and professional service.
Cons
  • Pill Pack has not shown significant improvement in prescription efficiency and lacks options for contacting doctors for refills.
  • There have been reports of Pill Pack failing to deliver prescriptions despite charging customers.
  • Customers have reported inconsistent service, pricing, and communication from Pill Pack, particularly regarding medication availability and pricing.
  • Some customers have reported higher copays with Pill Pack compared to other pharmacies offering similar services.

Pill Pack's Shipping Policy

Pill Pack's shipping policy is centered around monthly shipments that are automatically scheduled based on the customer's medication needs. Customers will receive an email each month with information about your upcoming shipment, including which medications are due for a refill and when they will be delivered. Any changes to your shipment, such as adding or removing a medication, must be made prior to the date specified in the email. Shipping costs are included in the monthly subscription fee, and there are no additional fees for domestic or international shipping.
More about Pill Pack ->

Pill Pack's Return Policy

More about Pill Pack ->
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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70
This brand offers products that are on the pricey side.
Sustainability Score
65
/
100
This brand offers products that are on the pricey side.
Quality Score
65
/
100
This brand offers products that are on the pricey side.
DTCetc Score
67
/
100
This brand offers products that are on the pricey side.
Target Audience

Multiple medication users

Stereotype

Medication-dependent

Pricing Rating
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Sustainability Score
65
/
100
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Quality Score
65
/
100
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DTCetc Score
67
/
100
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What The Experts Say...

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Pill Pack on Socials

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Speciality
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