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The Bouqs Co.

https://bouqs.com/

The Bouqs Co. is a modern floral brand dedicated to connecting people to farm-fresh flowers and the partners who grow them. They emphasize their commitment to quality through their "Happiness Guarantee," which acknowledges that while they strive for perfection, the unpredictable nature of flowers may sometimes lead to issues. In such cases, customers are encouraged to reach out for support. The company's mission revolves around spreading kindness through thoughtful gestures like gifting flowers, aiming to create meaningful connections and moments of joy. By transforming the floral industry with sustainably sourced, longer-lasting blooms and reduced waste, they aspire to spread happiness with every bouquet delivered.

Category
Home & Garden
Specialty
Garden
Socials
80
/
100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About The Bouqs Co.

The Bouqs Co. is a modern floral brand founded in 2012 by John Tabis and Juan Pablo Montúfar. They stand out by offering sustainably grown flowers sourced directly from the farm, ensuring they last longer and stay fresher. With no middlemen involved, their farm-fresh quality guarantees that flowers endure minimal transit time and handling, arriving in bud form to bloom beautifully before your eyes. Their diverse range of flower offers includes anemones, hydrangeas, lilies, orchids, ranunculus, roses, succulents, sunflowers, tropical tulips, and unique stems, catering to every taste and occasion. The company's commitment to responsible sourcing is evident through personal relationships with farmers who prioritize eco-friendly practices like water recycling and organic pest control under certifications such as Rainforest Alliance and BloomCheck. Rooted in kindness, The Bouqs Co. fosters a culture of generosity towards people, partners, and the planet. Initiatives such as the Kindness Collective promote employee engagement and community service. At the same time, partnerships with farms focus on worker well-being by providing education, healthcare services, free meals, and retirement plans for employees.
More about The Bouqs Co. ->

Who Shops At The Bouqs Co.

The Bouqs Co. attracts a diverse range of customers who value high-quality, long-lasting flowers sourced sustainably and responsibly. Typical shoppers include environmentally conscious individuals who prioritize eco-friendly practices, as well as those seeking fresh and unique floral arrangements for special occasions such as weddings, anniversaries, and birthdays. Additionally, the company's commitment to kindness resonates with buyers who appreciate supporting businesses that invest in community service and worker welfare. Their broad selection also appeals to flower enthusiasts looking for specific types.
More about The Bouqs Co. ->

What customers love about The Bouqs Co.

Here's what shoppers have to say:
  • The Bouqs Co. has exceptional customer service, going above and beyond to resolve issues
  • The Bouqs Co. facilitates easy process for switching preselected bouquets
  • The Bouqs Co. offers beautiful and timely flower delivery with great care instructions
  • The Bouqs Co. has an amazing variety of gorgeous and unique bouquets
  • The Bouqs Co. has quality and selection miles above other flower companies
  • Beautiful and healthy flowers from The Bouqs Co. can last over two weeks
  • The Bouqs Co. offers great discounts and supports farmers in Central America
Cons
  • The quality of the flowers did not meet expectations for the price
  • The ordering process was frustrating and the available options were limited
  • The customer service was unhelpful in resolving issues with the order
  • The subscription service was not user-friendly and caused frustration

The Bouqs Co.'s Shipping Policy

The Bouqs Co. offers shipping to all 50 states in the US via FedEx, with limited shipping to Alaska. Bouqs created at their farms ship Tuesday through Saturday, while those created by their florists are delivered within their delivery range, typically 7 days of the week. Shipping is not available to Puerto Rico, American Samoa, Guam, Northern Mariana Islands, U.S. Virgin Islands, or APO/FPO addresses. Bouqs offers free shipping on orders placed through their Subscriptions, and a $15 shipping fee for registered customers, while guests will see a $25 delivery fee. Saturday delivery incurs an additional $12 charge. Certain Bouqs from their Same-Day options include a $25 service fee for expedited processing. The brand recommends sending sympathy arrangements to the home address of the family or to someone who can hand deliver them to the funeral. The Bouqs Co. cannot deliver to patients or staff in the ICU.
More about The Bouqs Co. ->

The Bouqs Co.'s Return Policy

The Bouqs Co. stands behind their product and experience, but due to the unpredictable nature of flowers, all sales are final. However, if the wrong item is delivered, the Bouq arrives in substandard condition, or if it was never delivered, customers may be eligible for compensation. To request compensation, customers must complete a customer service request form within 3 calendar days of the delivery date and attach a photo if the Bouq was substandard. Credits issued for replacement bouquets cannot be transferred or redeemed for cash. The Bouqs Co. does not take responsibility for orders with incorrectly entered shipping addresses.
More about The Bouqs Co. ->
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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80
This brand offers products that are on the pricey side.
Sustainability Score
90
/
100
This brand offers products that are on the pricey side.
Quality Score
80
/
100
This brand offers products that are on the pricey side.
DTCetc Score
89
/
100
This brand offers products that are on the pricey side.
Target Audience

Eco-conscious flower lovers

Stereotype

Eco-conscious

Pricing Rating
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Sustainability Score
90
/
100
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Quality Score
80
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100
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DTCetc Score
89
/
100
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What The Experts Say...

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The Bouqs Co. on Socials

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