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The Sill

https://www.thesill.com/

Our mission is to help cultivate a life well-lived through indoor plants and elements of biophilic design. You’ll find we deliver on this promise in our offices, team retreat center, and other spaces—but it’s our sourcing practices in the nursery that really make us proud of the impact we have on the communities around us.

Category
Home & Garden
Specialty
Garden
Socials
90
/
100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About The Sill

The Sill is a modern plant store founded by Eliza Blank in 2007 in New York City. Their mission is to make plants more accessible for everyone and they offer an array of live and artificial plants, as well as accessories. The Sill offers free workshops and webinars, a monthly plant subscription service, and a Plant Parent Club membership with exclusive deals and discounts. They only ship to the US, and some customers have reported receiving dead or poorly conditioned plants.
More about The Sill ->

Who Shops At The Sill

Customers who consider themselves plant parents would find The Sill useful. These customers are likely passionate about plants and view them as an important part of their home decor. They may also be interested in the health benefits of plants and enjoy caring for them as a hobby. When making a purchase, these customers look for high-quality plants that are easy to care for and come with helpful resources for plant care. They also value sustainability and may prefer to purchase from companies that prioritize eco-friendly practices. The Sill aligns with these customers' values by offering a wide selection of live and artificial plants, as well as accessories to help care for them. Their free workshops and webinars provide valuable resources for plant care, and their monthly plant subscription service and Plant Parent Club membership offer exclusive deals and discounts for loyal customers. Additionally, The Sill's mission to make plants more accessible for everyone aligns with the values of customers who prioritize sustainability and accessibility.
More about The Sill ->

What customers love about The Sill

Here's what shoppers have to say:
  • The plants are of good quality, with no pests, and the staff in physical locations are knowledgeable.
  • The company's branding is attractive, with cute pots and healthy-looking plants.
  • The ordering experience is easy and the packaging is well done to protect the plants during shipping.
  • The Sill is a great gift option, with minimal and nice plants and different price points.
  • The staff is knowledgeable and the social channels offer education.
  • The pots are chic and the starter package is great for new plant parents.
  • The website provides a lot of information about each plant for sale and how to keep it alive.
Cons
  • The prices are high, making it more suitable for gift-giving than personal use.
  • The quality of the delivered product can sometimes be underwhelming.
  • The service may be better suited for those living in metropolitan areas.
  • The Sill often experiences inventory shortages and items may be sold out.
  • Shipping plants can be a difficult process.
  • There have been instances of delayed shipments without proper notification to the customer.

The Sill's Shipping Policy

The Sill offers domestic shipping options for customers within the United States. Orders up to $10 incur a $5 shipping fee, orders between $10 and $100 incur a $10 shipping fee, and orders over $100 incur a $25 shipping fee. Plant Parent Club members receive free shipping on all orders. Orders typically ship within 5-10 days, and customers can expect to receive their order in 1-4 days after dispatch.International shipping is not available at this time.
More about The Sill ->

The Sill's Return Policy

The Sill's return policy allows customers to return damaged items only. To return an item, customers must fill out their returns form and attach a photo of their damaged item. The company will respond within 2 business days. No other items can be returned and there is no time limit for returning damaged items.
More about The Sill ->
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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60
This brand offers products that are on the pricey side.
Sustainability Score
80
/
100
This brand offers products that are on the pricey side.
Quality Score
90
/
100
This brand offers products that are on the pricey side.
DTCetc Score
74
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100
This brand offers products that are on the pricey side.
Target Audience

Urban Plant Lovers

Stereotype

Plant parent

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Sustainability Score
80
/
100
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Quality Score
90
/
100
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DTCetc Score
74
/
100
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What The Experts Say...

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The Sill on Socials

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The Sill (@The Sill) • Instagram photos and videos

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