The Goulet Pen Company
We are the Goulet Pen Company. For nearly a decade, we've been bringing our customers and friends the best in fountain pens. We offer thousands of pens, inks, paper, and accessories to bring new life to your passion for writing.
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The Goulet Pen Company, founded by Brian Goulet in 2007, is a leading brand in the world of fine writing instruments. Based in the United States, The Goulet Pen Company offers a wide range of high-quality fountain pens, rollerball pens, and writing accessories. With a passion for craftsmanship and attention to detail, The Goulet Pen Company has earned a loyal following by providing superior customer service and a unique knowledge of their products. They offer an extensive selection of nearly 600 ink colors, as well as a variety of writing paper and notebooks. The Goulet Pen Company is dedicated to enhancing the overall writing experience and inspiring creativity through their blog and social media channels. As a trusted brand in the writing community, The Goulet Pen Company strives to provide a personal level of service and a fantastic customer experience.
The Goulet Pen Company would be useful for customers who have an interest in writing instruments, particularly fountain pens. These customers are likely to be passionate about the art of writing and appreciate the overall writing experience. They are looking for high-quality products at competitive prices and value superior customer service.
Customers who shop at The Goulet Pen Company are likely to be individuals who appreciate the craftsmanship and aesthetics of writing instruments. They may be collectors or enthusiasts who enjoy using fountain pens for their smooth writing experience and the ability to customize their writing with a wide range of ink colors.
These customers value the personal level of service provided by The Goulet Pen Company. They appreciate the company's dedication to offering a unique knowledge of their products based on their own personal interest and constant communication with the writing community. The company's commitment to education and inspiration through their blog and social media channels also aligns with the values of these customers, who are likely to be interested in learning more about the art of writing and discovering new products.
Overall, customers who shop at The Goulet Pen Company are looking for a company that shares their passion for writing instruments and offers a wide range of high-quality products, competitive prices, and exceptional customer service. The company's dedication to education and inspiration further enhances the customer experience and aligns with the values of these customers.
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Here's what shoppers have to say:
- They carry top quality items
- Offers fast shipping
- Great communication every step of the way
- Great at allowing returns without issue
- Excellent customer support
- Amazing customer service over the phone
- Great selection of pens and inks
- Fair prices
- Fast shipping and good communication
- Well-packaged items
Cons
- The Goulet Pen Company sells defective ink that clogs pens, but does not offer returns or refunds
- It is challenging to exchange defective products with The Goulet Pen Company
- Customers who purchase expensive pens from The Goulet Pen Company may be stuck with a broken pen, as the company does not accept returns
- The Goulet Pen Company charges exorbitant prices for their products, without providing adequate customer support
- Negative reviews are deleted by The Goulet Pen Company on their website
The Goulet Pen Company offers free economy shipping on orders over $99 within the US. This applies to the subtotal after discounts and before sales tax. However, the purchase of gift cards does not count towards this minimum order total. APO/FPO addresses also qualify for free economy shipping. Economy shipping rates range from $5.95 to $8.95 depending on order weight and shipping location. For orders over $99, customers have the option to upgrade to faster standard shipping for only $1.95. FedEx 2 Day shipping is available for a flat rate of $15-17, while FedEx Standard Overnight is available for a flat rate of $39. It is important to note that FedEx orders cannot be shipped to PO box addresses or US territories. The shipping timeline varies depending on the shipping method chosen, with economy shipping taking 2-4 days, FedEx 2 Day arriving in two business days, and FedEx Standard Overnight arriving the next business day. The Goulet Pen Company ships five days a week, Monday through Friday. Customers receive a shipment confirmation with tracking information via email, and can track the status of their order through their account on the website.
The Goulet Pen Company has a 60-day return policy, starting from the day the order was placed. Customers are requested to send returns back within 2 weeks of approval. There are no fees for returns, unless the return is missing components or requires processing and cleaning, in which case a fee not exceeding 10% of the refund amount may be imposed. Prepaid return labels are only provided for defective or damaged items. For non-defective or non-damaged returns, customers are responsible for the cost of shipping. The company offers the option to choose between a Goulet Pens gift card or a refund to the original payment method. Gift cards are issued immediately after the return is processed, while refunds to the original payment method may take up to 10 business days. Returns from outside the US do not include prepaid return labels. The company does not accept preference-based returns for certain items, such as items from the Bottom Shelf, gift cards, ink samples, used notebooks, used inks, or individual items from package sets. Additionally, Namiki pens or Bespoke Sailor pens cannot be returned if they have been inked up. The company retains the right to deny any return for any reason. Returns sent outside of the 60-day period without approval will be returned to the sender. For more information or questions about the return policy, customers can contact customer service.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
80
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This brand offers products that are on the pricey side.
Quality Score
90
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This brand offers products that are on the pricey side.
DTCetc Score
80
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100
This brand offers products that are on the pricey side.
Target Audience
Writing enthusiasts
Stereotype
Pen-nerd
Pricing Rating
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Sustainability Score
80
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100
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Quality Score
90
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100
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DTCetc Score
80
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