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Crocs

https://www.crocs.com/

Crocs: the ultimate comfort shoe brand loved by all. From healthcare workers to fashion enthusiasts, their range of styles and colors ensure there's a pair for everyone who values both comfort and style.

Category
Apparel
Specialty
Footwear
Socials
80
/
100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
Sustainable

DTCetc’s Take

About Crocs

Crocs is a footwear brand founded in 2002 by Scott Seamans, Lyndon "Duke" Hanson, and George Boedecker Jr. and is known for its iconic clogs that are made of Croslite, a revolutionary material that is lightweight, soft, and comfortable. The brand has since expanded its product line to include sandals, sneakers, loafers, boots, and more. Crocs are loved by people of all ages and lifestyles, from healthcare workers and chefs to fashion enthusiasts and outdoor adventurers. With a wide range of colors and styles, Crocs offers something for everyone who values comfort and style. Try a pair of Crocs today and experience the most delightfully comfortable shoes in the world.
More about Crocs ->

Who Shops At Crocs

Crocs appeals to a wide range of people, including healthcare workers, chefs, fashion enthusiasts, and outdoor adventurers, who prioritize comfort and style in their footwear. The brand's variety of colors and styles ensures that there's something for everyone.
More about Crocs ->

What customers love about Crocs

Here's what shoppers have to say:
  • The website is user-friendly and easy to navigate
  • Great deals and promotions are available
  • Buying and paying is easy
  • Fast shipping is provided
  • The quality of the products is great
  • The shoes are comfortable and stylish
  • The website offers a wide selection of sizes and styles
  • Customer service is excellent
  • Crocs are durable and easy to clean
Cons
  • Orders may experience delays or cancellations
  • Customer service may not be responsive or helpful
  • Shipping times may be longer than expected
  • Crocs may hold onto customers' funds for extended periods
  • Returns may be challenging and result in additional fees
  • Some customers have reported lower quality compared to older Crocs models

Crocs's Shipping Policy

Crocs offers several shipping methods for domestic orders. Economy shipping is available for a flat rate of $7.99 or free on orders over $49.99 (not including taxes and after discounts). Standard Ground shipping is available for a flat rate of $9.99, while Express 2-Day and Express Next Day shipping are available for a flat rate of $19.99 and $29.99 respectively. Orders typically ship within 2-4 days of the order date, with estimated transit times ranging from 1-6 business days depending on the shipping method selected. However, delivery times to AK, HI, PO Boxes, PR, VI, or APO/FPO/DPO may take longer. Crocs does not offer Saturday delivery and some shipping methods are not available to PO Boxes, PR, VI, or APO/FPO/DPO addresses. Sales tax is calculated based on the ship-to address for domestic orders.
More about Crocs ->

Crocs's Return Policy

Crocs offers a fast and easy return policy for their merchandise. Items can be returned for a full refund, excluding shipping charges, within 45 business days of purchase as long as they are unworn and unwashed. Final sale items cannot be returned or exchanged, and products created for collaborations or special events can only be returned if they are defective or flawed. Returns take up to 10-14 business days to process after the package is received, and it may take additional time to post the refund to the customer's account depending on their bank or financial institution.
More about Crocs ->
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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70
This brand offers products that are on the pricey side.
Sustainability Score
50
/
100
This brand offers products that are on the pricey side.
Quality Score
80
/
100
This brand offers products that are on the pricey side.
DTCetc Score
67
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100
This brand offers products that are on the pricey side.
Target Audience

Comfort-seekers

Stereotype

Casual

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Sustainability Score
50
/
100
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Quality Score
80
/
100
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DTCetc Score
67
/
100
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What The Experts Say...

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Crocs on Socials

View this profile on Instagram

Crocs (@Crocs) • Instagram photos and videos

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