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Hello Cake

https://hellocake.com

Hello Cake is a California-based sexual wellness brand founded in 2018 by Hunter Morris and Mitch Orkis. They provide quality sex products like lubricants, condoms, and personal massagers, and are dedicated to making sex products accessible and affordable. Featured in outlets like Playboy and Forbes, Hello Cake strives to remain inclusive and non-discriminatory, with helpful product descriptions, a sex-ed blog, and a quiz to help customers make informed decisions.

Category
Wellness
Specialty
Sexual Wellness
Wellness
Socials
90
/
100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About Hello Cake

Hello Cake is on a mission to help the world have more fun sex by offering a range of products designed for specific sexual experiences. Each item, from lotions to lubricants, is crafted with high-quality ingredients to ensure a better sex life for users. The company invests considerable time into developing formulations that cater to individuals' and couples' kinks and desires, aiming to introduce new pleasures into the bedroom. Their products include sex toys, lubes, and erectile dysfunction medications.
More about Hello Cake ->

Who Shops At Hello Cake

Hello Cake caters to individuals and couples who are interested in enhancing their sexual experiences with innovative, high-quality products. Their customers typically seek to explore new and fun dimensions of their intimate lives, ranging from trying different types of lubricants and creams to experimenting with toys and enhancement kits. Hello Cake's customer base is diverse, including those new to sexual wellness products as well as more experienced users looking for specialized items to further enrich their bedroom experiences.
More about Hello Cake ->

What customers love about Hello Cake

Here's what shoppers have to say:
  • Hello Cake’s customer support is excellent, quickly resolving issues and making the overall experience better
  • Hello Cake products are high quality, and the hybrid lube and stroker/toy wonder combo are particularly noteworthy
  • Hello Cake’s Tush Cush is awesome, and the gender-neutral/inclusive branding is appreciated
  • Hello Cake is a company that has a sex-positive mission
  • Hello Cake offers fast shipping and great sales, making it easy to keep ordering
  • Helo Cake products are amazing and come with cute and discreet storage options
  • Hello Cake’s so-Low lotion is an excellent deal and makes for a great experience
Cons
  • Customer service needs improvement
  • Shipping process can be unreliable
  • Product quality and performance can be inconsistent
  • Product descriptions may not always provide complete information
  • Some customers may not enjoy the sensation of certain products

Hello Cake's Shipping Policy

Hello Cake offers shipping within the United States and Canada. For US orders under $50.00, standard shipping costs $4.95, while orders over $50.00 receive free standard shipping. Expedited US orders are available for $15.00. All Canada orders have a flat shipping rate of $9.95 and cannot be expedited. Orders are typically shipped within 2-3 business days, not including holidays, and arrive within 5-10 business days for US orders and 10-15 business days for Canadian orders. The brand does not offer international shipping outside of Canada at this time. Customers will receive an email or SMS with tracking information once their order ships.
More about Hello Cake ->

Hello Cake's Return Policy

Hello Cake has a strict return policy and does not accept returns or exchanges for any opened or used products. However, if a product arrives damaged or incorrect, customers can apply for a refund or exchange within 14 business days by filling out the Orders and Return Form or emailing hello@hellocake.com. The Good Times Guarantee allows customers to try Hello Cake products risk-free, and if they are not satisfied, they can reach out within 30 days for a refund, credit, or replacement. Cash refunds are not provided for items purchased at a retailer, but the company will replace them with a product of equal value.
More about Hello Cake ->
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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80
This brand offers products that are on the pricey side.
Sustainability Score
90
/
100
This brand offers products that are on the pricey side.
Quality Score
90
/
100
This brand offers products that are on the pricey side.
DTCetc Score
88
/
100
This brand offers products that are on the pricey side.
Target Audience

Adventurous, open-minded couples

Stereotype

Sexually adventurous

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Sustainability Score
90
/
100
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Quality Score
90
/
100
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DTCetc Score
88
/
100
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What The Experts Say...

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Hello Cake on Socials

View this profile on Instagram

Hello Cake (@Hello Cake) • Instagram photos and videos

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