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Norlan

https://au.norlanglass.com/

Introducing Norlan: the international brand that brings design, science, and ritual to the whisky drinking experience. Their Norlan Whisky Glass is a must-have for the discerning whisky connoisseur, enhancing aroma, flavor, and overall enjoyment. Elevate your whisky experience with Norlan.

Category
Home & Garden
Specialty
Drinks
Home Goods
Socials
85
/
100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About Norlan

Norlan is an international brand that was founded in 2015 by a team of whisky enthusiasts with a passion for design, science, and ritual. Norlan is dedicated to elevating the whisky drinking experience through innovative and thoughtfully crafted products. One of their standout offerings is the Norlan Whisky Glass, which was successfully funded on Kickstarter in December 2015, exceeding its initial funding goal by a remarkable 1,000%. This glass is designed to enhance the aroma, flavor, and overall enjoyment of whisky, making it a must-have for any whisky connoisseur. With a commitment to quality and a focus on creating products that enhance the whisky drinking experience, Norlan is a brand that is sure to impress even the most discerning customers.
More about Norlan ->

Who Shops At Norlan

Norlan appeals to whisky enthusiasts who are interested in a refined drinking experience. The brand is likely to attract connoisseurs, collectors, and aficionados who appreciate the science and art behind whisky enjoyment. This includes individuals who want to enhance the aroma, flavor, and overall enjoyment of whisky through meticulously designed glassware.
More about Norlan ->

What customers love about Norlan

Here's what shoppers have to say:
  • The glasses are terrific and arrived quickly and in perfect condition.
  • The quality of the glasses is top-notch and the craftsmanship and design are evident.
  • Shipping was faster than expected and the packaging prevented any damage.
  • The heavy gray glass is beautiful and perfect for nightcaps.
  • The Norlan glassware enhances the bourbon experience and has exceeded expectations.
  • The glasses are beautiful, the packaging is amazing, and shipping was fast.
  • The glass is heavy and has a significant presence, making it a perfect gift.
  • The black finish glasses look superb and are packaged well.
  • The stainless steel glasses are great for outdoor use, the heavy tumblers are perfect for cocktails, and the original glasses are ideal for drinking neat.
Cons
  • The order from Norlan received a higher rating than the order from Amazon due to missing items.
  • The $400 decanter had imperfections in the base, and the customer service response suggested this may be a common issue.
  • The return process for the decanter was complicated and required multiple steps.
  • The actual product appearance did not match the website images, causing disappointment.
  • The glass was too heavy for practical use.
  • Some glasses had an unstable base, which is unexpected at this price point.
  • The glasses received had fingerprints on them, indicating possible previous use.
  • The delivery took longer than expected and had multiple unsuccessful attempts.
  • The quality of the product was described as low-grade.
  • The glass was uncomfortable to hold and considered excessive in size.

Norlan's Shipping Policy

Norlan offers free standard shipping within the contiguous United States on orders over $120. They work with a trusted warehouse and fulfillment partner with locations in southern California and Pennsylvania. Depending on the customer's location and stock availability, the order will ship from one of these locations. All orders of in-stock items require 2 to 3 business days for dispatch. For orders shipping within the US, the estimated transit time is 4 to 7 business days via the Standard service and 2 to 3 business days via the Priority service. Delays can occur, and the mentioned transit times are estimates only. For orders shipping to Mexico, Central America, and South America, transit times can vary, and customers should refer to the Passport Priority Shipping estimate shown during checkout. Orders with backordered items are held to ship complete. If the Standard shipping service is selected, the tracking may indicate delivery to DDU or PACKAGE TRANSFERRED TO POST OFFICE before reaching the customer. This is because Norlan's Standard shipping service relies on their fulfillment partner's algorithmic programming to assign the most cost-effective and efficient consolidation service. In some cases, the initial service may be UPS Sure Post, where USPS handles the final leg of the journey. When the shipment shows as delivered at DDU, it means another consolidation service was used, and the parcel has reached the USPS distribution center. If there are any delays or issues with the shipment, customers are encouraged to contact Norlan.
More about Norlan ->

Norlan's Return Policy

Norlan has a 30-day refund policy that begins from the moment the customer receives their goods. To be eligible for a refund or exchange, the item must be unused and in the same condition and original packaging in which it was received. Proof of purchase must also be presented. Customers must notify Norlan within 15 days of receipt of their order if they wish to return it. A Return Merchandise Authorization (RMA) number must be obtained from Norlan before returning the goods. Items returned without an RMA or after 15 days of receiving the RMA will be subject to a 20% restocking fee. The shipping cost charged on the order is non-refundable. The customer is responsible for the shipment of returned goods and ensuring they are properly packed and insured. Damaged goods due to carrier mishandling will not qualify for a refund. Partial refunds may be granted in certain situations, subject to approval, and may result in a 20% restocking fee. Any defects or issues with delivered products must be reported to Norlan within 48 hours of delivery. Variations in size and color are considered normal and not eligible for return or exchange without consent from a Norlan representative. Refunds will be processed within 10 business days from the date of approval. If a refund has not been received, customers should check their bank account and contact their credit card company. Sale items are not eligible for refund. For exchanges, Norlan will only replace items that are defective or damaged. Customers must contact Norlan for the return shipping address and are responsible for paying their own shipping costs unless the item was received damaged or defective. The time it takes for an exchanged product to reach the customer may vary depending on their location. If shipping an item over $75, it is recommended to use a trackable shipping service or purchase shipping insurance.
More about Norlan ->
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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70
This brand offers products that are on the pricey side.
Sustainability Score
50
/
100
This brand offers products that are on the pricey side.
Quality Score
85
/
100
This brand offers products that are on the pricey side.
DTCetc Score
69
/
100
This brand offers products that are on the pricey side.
Target Audience

Whisky enthusiasts

Stereotype

Whisky enthusiast

Pricing Rating
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Sustainability Score
50
/
100
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Quality Score
85
/
100
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DTCetc Score
69
/
100
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What The Experts Say...

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Norlan on Socials

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