Shoe Palace

Shoe Palace is a United States-based modern apparel marketplace that sells men's and women's Footwear. Shoe Palace offers the ultimate experience when buying shoes by putting their costumers first at all times. Offering the top shoe brands in the industry, Shoe Palace curates the latest trends in fashion.

Category
Apparel
Specialty
Socials
75
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About Shoe Palace

Shoe Palace is a leading athletic footwear and apparel retail chain founded in 1993 by the Mersho family. With over 160 stores located throughout the Southwest and an online retail site, Shoe Palace offers customers the Ultimate Experience in shoe and apparel shopping. The brand prides itself on its commitment to providing amazing customer service and carrying only elite shoe and apparel brands. Shoe Palace's chic and loyal clientele reflects its dedication to retail excellence. The company's culture is built on character, commitment, and ingenuity, and its staff is an extension of the Shoe Palace family. Shoe Palace also actively supports various charitable organizations, making a positive impact on the communities it serves.

Who Shops At Shoe Palace

Shoe Palace customers are individuals who prioritize high-quality athletic footwear and apparel from elite brands. They value excellent customer service and a retail experience that reflects their chic and loyal sensibilities. Shoe Palace's clientele likely consists of people who appreciate a company culture built on character, commitment, and ingenuity, and that supports charitable organizations within their communities.

What customers love about Shoe Palace

Here's what shoppers have to say:
  • Shipping is fast and reliable, even for exclusive drops
  • Authenticity of products is guaranteed
  • Customer service is helpful and courteous
Cons
  • Orders may be canceled without explanation and purchasing may be difficult
  • Customer service can be unresponsive and hard to reach
  • Email inquiries may go unanswered and exchanges may not be provided
  • Orders may be canceled and refunds may be delayed
  • Delivery and shipping may be unreliable

Shoe Palace's Shipping Policy

Shoe Palace offers free shipping for orders over $125, but this offer is only valid for the continental United States and excludes Alaska, Hawaii, and other U.S. territories. There are also exclusions for new releases and limit one product. Shipping costs vary depending on the type of item purchased, with accessories having the lowest shipping cost of $6.95 and footwear releases having the highest at $10.95. The brand does not offer international shipping or shipping to P.O. boxes, and there is no option for next day or second day shipping. Processing time is typically 0-2 business days, and shipping transit time is 1-5 business days. It is important to note that the flat rate shipping is independent of the carrier, destination, weight, packaging dimensions, or other considerations.

Shoe Palace's Return Policy

Shoe Palace offers a 30-day return policy for all online purchases made through their website. To be eligible for a return, items must be unworn, unwashed, undamaged, and in their original, undamaged packaging. Shoes must be returned in their original shoe box to avoid damage. All returns are subject to restocking fees. Returns received more than 30 days after the date of shipment will not be accepted. Online items can only be returned or exchanged online by following the instructions on the website. Retail items purchased in-store can only be returned or exchanged at a retail store by following in-store policies and procedures.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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75
This brand offers products that are on the pricey side.
Sustainability Score
60
/
100
This brand offers products that are on the pricey side.
Quality Score
75
/
100
This brand offers products that are on the pricey side.
DTCetc Score
71
/
100
This brand offers products that are on the pricey side.
Target Audience

Elite athletic shoppers

Stereotype

Athletic

Pricing Rating
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Sustainability Score
60
/
100
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Quality Score
75
/
100
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DTCetc Score
71
/
100
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Shoe Palace on Socials

View this profile on Instagram

Shoe Palace (@Shoe Palace) • Instagram photos and videos

Brands Like Shoe Palace

Looking for brands similar to Shoe Palace

We've got you covered. Check out this list of similar Apparel brands that customers of Shoe Palace love.

Atoms

Atoms is a New York footwear company that believes feet come in sizes too. Customers can order their shoes for the left and right foot in two different sizes, to get perfectly fitting kicks. Atoms also offers "Quarter Sizes," meaning there are 24 ½ combinations of width and length.

Greats

Greats is a United States-based classic apparel that sells men's and women's Footwear. Greats makes shoes meant to be worn for a lifetime. Inspired by the no BS attitude of iconic retro sneakers, Greats offers timeless, luxurious, responsibly made shoes that are as durable as stylish.

KOIO

Koio is a United States-based modern apparel retailer that sells men's and women's Footwear. Koio blends European quality with American attitude to create the perfect pair of shoes. Koio's sneakers are made with incredible craftsmanship and modern design, offering versatile shoes that pair well with any outfit.

M.Gemi

M. Gemi is a United States-based modern apparel retailer that sells men's and women's Footwear. M. Gemi pays attention to detail to create impeccable quality handmade shoes. Inspired in Italian craftsmanship, M. Gemi offers the highest quality materials and an elevated modern design.

Rothy's

Rothy's is a United States-based sustainable apparel retailer that sells women's Footwear. Rothy's prioritizes the Earth by crafting eco-friendly materials into stylish everyday products. Rothy's minimalist aesthetic provides an effortless look that plays well with any outfit at any time.

Tecovas

Tecovas is a direct-to-consumer (D2C) brand specializing in high-quality cowboy boots. They were founded with the aim of offering boots of exceptional quality at a fraction of the price of similar top-quality brands. How do they do this? By cutting out the middleman and selling directly to consumers! If you're looking for high-quality, well-made boots that won't break the bank, Tecovas is a great option! Their simple designs are perfect for anyone who wants a classic cowboy boot that will last for years.

Allbirds

Allbirds is a United States-based athletic apparel retailer that sells men's and women's Footwear. Allbirds naturally makes comfortable shoes that are simple and practical. Made with wool and innovatively constructed, Allbirds' shoes are lightweight, stlylish and durable.

APL

APL offers luxury performance shoes and apparel for men and women, designed to provide optimum comfort and style for all aspects of your lifestyle. Their patented technologies and innovative designs cater to athletes and fitness enthusiasts alike.

Atreyu

Atreyu's running shoes embody simplicity and hard work, offering a range of styles suitable for all levels of experience. Their Supercritical EVA compound ensures comfort, durability, and responsiveness, while the Base Trail and Artist cater to off-road adventures and race day potential.

Aurelien shoes

Aurelien shoes offer timeless style and artisanal craftsmanship with the finest natural raw materials. Their shoes embody carefree elegance and are made with desired materials, providing unmatched value-for-money in high-end fashion.

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