Spice House

Spice House is a family-owned business founded in 1957 that offers a variety of inventive and traditional spice blends inspired by global flavors. Their reliable reputation is backed by enthusiastic customer reviews and over 58k Instagram followers.

Category
CPG
Specialty
Socials
95
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About Spice House

Spice House is a family-owned business founded in 1957 by Bill Sr. and Ruth Penzey. Drawing inspiration from across the globe, Spice House offers a variety of inventive and traditional spice blends and has earned a reliable company reputation. They provide free shipping on orders over $49 and customers can get veritable cooking inspiration with chef-generated recipes on their website. Spice House has enthusiastic customer reviews and over 58k Instagram followers.

Who Shops At Spice House

Spice House is a brand that offers a wide variety of rubs and spices for those who enjoy cooking. It is primarily for people who cook at home regularly, as they will be able to find the perfect flavors to enhance their meals.

What customers love about Spice House

Here's what shoppers have to say:
  • The Spice House offers high quality and fresh herbs and spices, as well as specialty blends that can instantly transform your seafood and vegetables.
  • Shipping is free on flat pack orders.
  • They offer recipe cards in-store to teach customers how to use ingredients.
  • They have little spice blends inspired by Chicago that make perfect gifts for visitors.
  • Prices are relatively good.
Cons
  • The quality of the spices is not up to par with other brands in the same price range.
  • The packaging is not user-friendly and can be difficult to open and reseal.
  • The customer service experience could be improved, with longer than average wait times and unhelpful responses.

Spice House's Shipping Policy

For domestic orders, Spice House offers free no-rush shipping for orders over $49 and flatpack orders under $49 cost $6 in shipping fees. Orders under $49 cost $8 in shipping fees. Customers can also opt for UPS ground delivery for $15 for orders under $49 and $10 for orders over $49. Express shipping is available for $25 and delivers orders in less than 2 business days.For international orders, Spice House ships to Canada for all orders under $50 costing $15 to ship, orders between $50 and $100 costing $25 to ship, and orders over $100 receiving free shipping. Delivery times for international orders vary as Spice House does not use a standardized international courier.

Spice House's Return Policy

Spice House offers returns of items up to 30 days after purchase. To return an item, customers must contact the company and follow their instructions. Returns are usually processed within a few days of the request. Some items may not be eligible for return, so customers should check with the company before making a purchase.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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80
This brand offers products that are on the pricey side.
Sustainability Score
90
/
100
This brand offers products that are on the pricey side.
Quality Score
95
/
100
This brand offers products that are on the pricey side.
DTCetc Score
88.33333333333333
/
100
This brand offers products that are on the pricey side.
Target Audience

Home cooks

Stereotype

Home cook

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Sustainability Score
90
/
100
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Quality Score
95
/
100
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DTCetc Score
88.33333333333333
/
100
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Spice House on Socials

View this profile on Instagram

Spice House (@Spice House) • Instagram photos and videos

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