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Timbuk2

https://www.timbuk2.com/

Timbuk2's bags merge style and purpose, catering to customers who value functionality and individuality. With a commitment to sustainability and a lifetime warranty, Timbuk2 aligns with environmentally-conscious customers' values.

Category
Apparel
Specialty
Bags & Briefcases
Socials
85
/
100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
Sustainable

DTCetc’s Take

About Timbuk2

Timbuk2 was founded in 1989 by Rob Honeycutt, a bike messenger that produces a range of high-quality bags and accessories, including the iconic Classic Messenger Bag. Timbuk2 is committed to sustainability and reducing waste, using pre-and post-consumer materials and offering repairing, renewing, and repurposing programs. The brand also partners with organizations to donate products to those in need, such as their Break Up With Your Bag recycling drive and their partnership with Fair Trade USA to donate masks to farmers and workers during the COVID-19 pandemic. Timbuk2's products come with a lifetime warranty and are designed to last for years to come.
More about Timbuk2 ->

Who Shops At Timbuk2

Timbuk2 customers are environmentally conscious individuals who appreciate sustainable, high-quality bags and accessories. They value the brand's efforts in waste reduction, their repairing, renewing, and repurposing programs, and their commitment to giving back to those in need.
More about Timbuk2 ->

What customers love about Timbuk2

Here's what shoppers have to say:
  • The bags are fantastic and clearly durable
  • Perfect size for a daily work bag and upcoming trips
  • Love the versatility and it's become an everyday work bag
  • Great quality and design, perfect size for everyday carry
  • Excellent work bag, satisfied with the build quality, functionality, and aesthetics of the bag
  • Great value for the size you get, fits a 13" laptop along with other items easily
  • Well made, very utilitarian, not flashy, and has a nice profile
  • Good size, well made, and the color is as pictured
  • Small but mighty, perfect for work and everyday use
Cons
  • The bag's quality and materials are subpar and do not provide adequate protection for a laptop
  • The bag's design lacks organizational features and usability considerations for work or travel purposes
  • The bag is not suitable for travel, particularly through airports
  • The laptop sleeve section of the bag does not provide sufficient padding and protection for a laptop
  • The bag has unnecessary features and lacks useful ones like a water bottle holder and easily accessible pockets for phone and wallet
  • The bag is not ambidextrous and cannot be reversed
  • The waterproof inner lining is prone to flaking and causes more problems than it solves
  • The strap may be too short for some users
  • The bag has a tendency to pivot and spill contents, and the velcro can be problematic

Timbuk2's Shipping Policy

Timbuk2 offers various shipping methods based on the destination, shipping method chosen, and the order subtotal. Economy shipping and replacement parts use USPS, while most items ship via UPS. Expedited shipping options are available for most items, with delivery from Monday to Friday only. All items have a processing time of 1-2 business days, except for custom-made items. Free shipping is available for orders over $50 USD within the 48 contiguous United States, while a $14.95 surcharge applies to oversized items shipped within the United States and Puerto Rico only. Shipping to Hawaii, Alaska, and Puerto Rico takes 2-3 business days from the ship date, and international shipping is available to all countries except for a few exclusions. International orders are subject to duties, customs, and value-added taxes that aren't reflected in the prices. The recipient is responsible for paying these charges upon receipt of the order. Customers can get free shipping within Canada by ordering directly from Timbuk2's shop in Toronto. For APO/DPO addresses, USPS shipping is available with additional transit times for delivery, and tracking is typically not available once the shipment leaves the USA.
More about Timbuk2 ->

Timbuk2's Return Policy

Timbuk2 offers a return policy for most ready-made items purchased from their website within 30 days. Custom-made products and items marked as Final Sale are not eligible for return. Returned goods must be in perfect, unused condition with all original tags, and a $9.00 return shipping fee will be deducted from the eligible return's refund or store credit. The company does not offer an exchange service at this time, so customers must return the original item for a refund and purchase the replacement separately. If a customer received the wrong or defective product, they can contact Timbuk2 for a replacement shipment and return instructions if applicable. The brand also offers warranty and paid repair options for most bag concerns. Customers can submit a return request on the website and receive instructions on how to return their order, including a pre-addressed UPS label. Returns take about 7-10 business days to process, and custom-made bags cannot be returned or exchanged.
More about Timbuk2 ->
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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85
This brand offers products that are on the pricey side.
Sustainability Score
85
/
100
This brand offers products that are on the pricey side.
Quality Score
85
/
100
This brand offers products that are on the pricey side.
DTCetc Score
82
/
100
This brand offers products that are on the pricey side.
Target Audience

Functional, expressive, sustainable

Stereotype

Eco-conscious

Pricing Rating
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Sustainability Score
85
/
100
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Quality Score
85
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100
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DTCetc Score
82
/
100
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What The Experts Say...

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Timbuk2 on Socials

View this profile on Instagram

Timbuk2 (@Timbuk2) • Instagram photos and videos

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