TOMS
TOMS is a socially-conscious brand that offers comfortable and stylish shoes, with a commitment to giving back to communities in need. With their One for One® model and grassroots good initiatives, customers can feel good about their purchase while supporting a more equitable tomorrow.
DTCetc’s Take
Popular Products
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- Quick and easy replacement order with discount honored
- Excellent customer service, quick response and replacement for damaged boots
- Helpful customer service with quick refund or replacement for worn-out trainers
- Favorite shoes, easy to speak to a person in customer service
- Pleasant experience, friendly customer service, and quick to answer questions
- Customer service needs improvement, with a lack of accountability and care for customer issues.
- Supply chain could be better, with long wait times for restocking and unhelpful responses from customer service.
- Shoe quality may be decreasing, with reports of durability issues after a short period of use.
Socially-conscious consumers
Socially-conscious
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Drake's
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Hurr Collective
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Index
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