Urth

Urth is a sustainable and conscious brand dedicated to creating a better future for the planet. Their products are made with low-impact, long-lasting materials and they plant trees with every purchase. Their custom printed and framed art pieces are sustainably sourced and high-quality.

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DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
B Corp

DTCetc’s Take

About Urth

Urth is a brand founded in 2014 by Christian, Chris, and Minnie, who were inspired by their two-year road trip from California to Patagonia. The brand is dedicated to creating a better future for the planet and its inhabitants through sustainable and conscious design. Urth offers a range of products made with low-impact, long-lasting materials and plants trees in areas of severe deforestation with every item purchased. The brand's philosophy is to make a 10x greater positive impact on the planet and its people. Urth Art pieces are custom printed and framed with sustainably sourced timber to bring the gallery experience home. With a commitment to lifetime quality, Urth aims to keep its products in use and out of landfills.

Who Shops At Urth

Urth customers are environmentally conscious individuals who appreciate sustainable and conscious design in the products they buy. They support the brand's efforts to plant trees with every purchase and admire its commitment to making a positive impact on the planet.

What customers love about Urth

Here's what shoppers have to say:
  • Urth has excellent customer service that is sympathetic, understanding, and supportive of their customers.
  • Urth products are high quality, well-machined, and durable.
  • Urth's customer service team is responsive, helpful, and goes above and beyond to ensure customer satisfaction.
  • Urth is environmentally aware and contributes positively by planting trees based on sales of their products.
  • Urth's magazine and art sections on their website show that they are concerned beyond just selling products and want to inspire their customers.
Cons
  • Product shipping and fulfillment issues
  • Poor customer service and refund policies
  • Lack of transparency regarding shipping and returns
  • Overall unprofessionalism and negative buying experience

Urth's Shipping Policy

Urth offers free standard shipping within the Americas for all purchases. For customers in the USA, standard shipping takes 2-5 days while express shipping takes 1-3 days. Customers in Alaska and Hawaii can expect standard shipping to take 4-7 days. For customers in Singapore, standard shipping takes 3-5 days while express shipping takes 1-2 days. For the rest of the world, standard shipping takes 11-22 days. Please note that unforeseeable delays may occur if an order is held in customs awaiting clearance. Free shipping is also available for Urth Art prints, which take 14-21 business days to arrive.

Urth's Return Policy

Urth offers a hassle-free return policy for its customers. To initiate a return, customers must visit the returns center and enter their order number and email address. Items can be returned within 30 days from the date of purchase in unused and resellable condition with all tags intact and in the original packaging. Art, gift cards, and discounted items cannot be returned. If an item is faulty, customers must contact Urth within 7 days of delivery. The company allows the exchange of purchased items for selectable variants. Refunds can be issued to the original payment method or as store credit. Once a returned item is received and inspected, customers will be notified via email about the approval or rejection of their refund request. The company processes refunds within 5-7 working days after approval. Customers must refer to the email received after placing the return request for instructions on how to ship the returned products. If customers have any queries regarding return or refund, they can reach out to Urth for assistance.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
80
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100
This brand offers products that are on the pricey side.
Quality Score
80
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100
This brand offers products that are on the pricey side.
DTCetc Score
77
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100
This brand offers products that are on the pricey side.
Target Audience

Sustainable shoppers

Stereotype

Eco-conscious

Pricing Rating
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Sustainability Score
80
/
100
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Quality Score
80
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100
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DTCetc Score
77
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100
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Urth on Socials

View this profile on Instagram

Urth (@Urth) • Instagram photos and videos

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