Crabtree And Evelyn
Crabtree And Evelyn is a luxury brand that offers high-quality beauty and lifestyle products inspired by global destinations. Their unique scents and ingredients make them the go-to for those who appreciate sophistication.
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- Excellent customer service, with quick and helpful responses to queries
- Prompt delivery and well-packaged products
- Efficient resolution of any issues or errors with orders
- High-quality and pleasant-smelling products, such as hand cream, candles, and diffusers
- Customers have reported poor customer service experiences, including unhelpful resolutions and long wait times for responses.
- Multiple customers have received incomplete or damaged orders and have had difficulty getting replacements or refunds.
- Some customers have had trouble contacting customer care and have not received responses to emails or phone calls.
- There have been instances of faulty products, and customers have had difficulty getting assistance or refunds for these items.
- Several customers have expressed disappointment with recent changes to the company's branding and have noticed a decline in customer service quality.
Luxury enthusiasts
Sophisticate
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