Marlow

"Experience the perfect night's sleep with Marlow's innovative adjustable pillow. Infused with cooling foam and antimicrobial properties, Marlow's pillows also give back to charity with every purchase. Elevate your sleep game now."

Socials
80
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100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
Free Shipping

DTCetc’s Take

About Marlow

Marlow is a brand that specializes in creating the perfect pillow for a better night's sleep. Founded by the team behind Brooklinen, Marlow understands the common issues that prevent quality sleep and aims to provide a simple solution with their adjustable pillow. Their pillows feature key elements such as adjustable loft, cooling infused foam, breathable mesh, and antimicrobial properties for lasting comfort. Marlow also offers charitable donations with every sale, giving back to organizations such as the Sadie Nash Leadership Project. With their dedication to creating a supportive and comfortable sleep experience, Marlow is the go-to brand for those seeking a better night's rest.

Who Shops At Marlow

Marlow customers are individuals who seek a better night's sleep and appreciate the thoughtfulness and innovation behind the brand's adjustable pillow. They value the key features such as adjustable loft, cooling infused foam, breathable mesh, and antimicrobial properties. Marlow shoppers also appreciate the brand's commitment to giving back through charitable donations.

What customers love about Marlow

Here's what shoppers have to say:
  • The Marlow pillow is firm and cushy, providing a great night's sleep.
  • Customers love the pillow's combination of firmness and softness.
  • The pillow helps alleviate neck and back pain.
  • Customers appreciate the coolness of the pillow and its coolness retention.
  • The Marlow sleep system has solved the problem of finding a compatible pillow.
  • The pillows are aesthetically pleasing and come with innovative technology.
  • The Marlow pillow is a wonderful upgrade from other pillows.
  • The range of firmness offered is perfect for those who sleep on the firmer side.
  • The Marlow pillow is an affordable option for customers.
Cons
  • The pillows may not be suitable for everyone and may cause discomfort after extended use.
  • The cooling feature of the pillow may not be effective for all users and the firmness may not be to everyone's liking.
  • The product may not meet the expectations of some customers in terms of quality and value for money.

Marlow's Shipping Policy

Marlow's shipping policy states that the processing time for orders is typically 1-4 business days. Shipping will be done through FedEx or UPS, and customers will receive a shipping confirmation email with tracking information as soon as the order is on its way. The brand does ship to P.O. boxes, and all orders sent to a P.O. box will ship through USPS Priority Mail.

Marlow's Return Policy

Marlow offers a generous return policy for their products. Customers can return or exchange their purchases within 365 days of purchase, and the company will cover the cost of return shipping for US customers. Refunds will be issued to the original method of payment or in the form of store credit if the original payment method is no longer available.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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70
This brand offers products that are on the pricey side.
Sustainability Score
80
/
100
This brand offers products that are on the pricey side.
Quality Score
80
/
100
This brand offers products that are on the pricey side.
DTCetc Score
82
/
100
This brand offers products that are on the pricey side.
Target Audience

Sleep seekers, comfort enthusiasts, charitable shoppers

Stereotype

Sleeper

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Sustainability Score
80
/
100
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Quality Score
80
/
100
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DTCetc Score
82
/
100
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Marlow on Socials

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Marlow (@Marlow) • Instagram photos and videos

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