The James Brand

The James Brand is a lifestyle brand founded in 2012 by a group of explorers and makers, headed by Ryan Coulter. It designs knives, tools, and writing utensils that are both practical and refined. Its products have been featured in Men’s Journal, Gear Patrol, and Forbes, and have garnered a large following.

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Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About The James Brand

The James Brand is a company founded in 2012 in Portland by a group of explorers and makers, headed by Ryan Coulter. It designs knives, tools, and writing utensils that are both practical and refined. It has collaborated with Timex to create a limited edition watch, and offers payment plans with AfterPay. Its products have been featured in Men’s Journal, Gear Patrol, and Forbes, and have garnered a large following.

Who Shops At The James Brand

The James Brand is a company that produces sleek and stylish knives for anyone who needs one for outdoor activities such as hiking, camping, or hunting. They also collaborate with different brands and artists to create limited edition products, such as the The James Brand The Benton pen, which is made from 304 stainless steel and can be kept in your pocket without fear of ink ruining your clothes.

What customers love about The James Brand

Here's what shoppers have to say:
  • The James Brand offers well designed products that meet their purpose.
  • The packages include a handwritten note and a single Hi-Chew, providing customers with a unique surprise.
Cons
Negative reviews about The James Brand:
  • The quality of their products is not up to par with other brands in the same price range.
  • The customer service experience could be improved.
  • The designs of their products are not very innovative or unique.

The James Brand's Shipping Policy

For domestic orders in the US, The James Brand offers free shipping for orders over $75. For orders in Canada, customers can get free shipping for orders over $99. For international orders, customers in Europe can get free shipping for orders over $99 and customers in the UK can get free shipping for orders over $150.

The James Brand's Return Policy

The James Brand offers a limited lifetime warranty on its knives and tools, and customers have 30 days to return an item for any reason as long as it is in its original condition and packaging. To start the return process, customers can visit the James Brand website and enter their information to receive a return authorization number. Shipping fees and duties are the responsibility of the customer if they are located overseas. Returns are not accepted for any items that have been abused, mismanaged, or carelessly used. It usually takes the company up to 5 business days to process a return.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
90
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100
This brand offers products that are on the pricey side.
Quality Score
90
/
100
This brand offers products that are on the pricey side.
DTCetc Score
78
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100
This brand offers products that are on the pricey side.
Target Audience

Outdoor Enthusiasts

Stereotype

Outdoorsy

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Sustainability Score
90
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100
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Quality Score
90
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100
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DTCetc Score
78
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100
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The James Brand on Socials

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Yoto Player

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Yeti

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