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Winepost, founded by a team of wine enthusiasts, is a wine delivery service that caters to those who want to learn more about wine but don't know where to start. The company offers a hassle-free sign-up process where customers can choose the number of bottles they want, how often they want them, and provide information about their preferred wines. Each delivery is handpicked by a resident wine expert, taking into account the customer's previous ratings, to ensure that every delivery gets better and better. Winepost also includes tasting details for each wine, so customers can learn more about what they like and dislike. With Winepost, customers can improve their wine knowledge and impress their friends with their newfound expertise.
Winepost customers are individuals who want to learn more about wine but don't know where to start. They appreciate the convenience of a wine delivery service that tailors selections to their preferences and provides tasting details for each wine. Winepost's clientele likely consists of people who want to improve their wine knowledge and enjoy a personalized wine experience without the hassle of choosing wines themselves.
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Here's what shoppers have to say:
- Winepost provides a fantastic service at a really good price point.
- The ability to rate wines to inform their choices for your next shipment is really valuable.
- Great quality, unusual wines with tasting notes which added a special touch.
- Customer service is helpful and responsive.
- Easy and convenient way to get tasty wine.
- Excellent selection of wines.
Cons
- Issues with delivery and customer service responsiveness
- Unwanted or unauthorized charges for subscriptions
Winepost ships once a week, every week, with deliveries normally taking place on Fridays. Customers receive an email with a tracking link as soon as their wine is dispatched. Parcelforce or Packfleet are used for the majority of deliveries and the courier will email or text customers on the day of delivery with an estimated time of arrival and redelivery options if needed. Delivery is included in all subscriptions and gifts. Customers can choose from deliveries every one or two months, of either 3, 6 or 12 bottles each time. Upgrading to Parcelforce delivery is an option for a small extra charge.
Winepost offers a hassle-free return policy for their wines. Customers can return their wine within three months of it arriving for a full refund, no questions asked. To initiate the return process, customers must contact Winepost for instructions on how to safely and securely return the wine. Customers are responsible for paying their own shipping costs and are recommended to use a trackable service and purchase insurance to prevent breakage during transit. Once Winepost receives the returned wine, they will process the refund, which may take up to a week to show on the customer's bank statement.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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85
This brand offers products that are on the pricey side.
Sustainability Score
80
/
100
This brand offers products that are on the pricey side.
Quality Score
85
/
100
This brand offers products that are on the pricey side.
DTCetc Score
79
/
100
This brand offers products that are on the pricey side.
Target Audience
Wine enthusiasts, beginners, convenience
Stereotype
Foodie
Pricing Rating
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Sustainability Score
80
/
100
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Quality Score
85
/
100
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DTCetc Score
79
/
100
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