Apothecary 87 has a return policy that lasts for 30 days. If 30 days have passed since your purchase, unfortunately, they cannot offer a refund or exchange. To be eligible for a return, the item must be unused and in the same condition as when it was received, and it must be in the original packaging. A receipt or proof of purchase is required to complete the return.
There are certain situations where only partial refunds are granted, such as if the item is not in its original condition, is damaged, or is missing parts for reasons not due to Apothecary 87's error. Additionally, any item that is returned more than 30 days after delivery is not eligible for a refund.
Once the return is received and inspected, Apothecary 87 will send an email to notify the customer of the approval or rejection of the refund. If approved, the refund will be processed and a credit will be applied to the original method of payment within 14 days of the notification.
If a refund has not been received, the customer should first check their bank account and contact their credit card company. If necessary, they should also contact their bank. If all these steps have been taken and a refund has still not been received, the customer should contact Apothecary 87 directly.
Only regular priced items may be refunded, and sale items cannot be refunded. Apothecary 87 only replaces items if they are defective or damaged. To request an exchange, the customer should send an email to enquiries@apothecary87.com and send the item to the provided address.
If the item was marked as a gift and shipped directly to the customer, they will receive a gift credit for the value of the return. If the item was not marked as a gift or the gift giver had the order shipped to themselves, the refund will be sent to the gift giver.
Customers are responsible for paying their own shipping costs for returning an item, and these costs are non-refundable. If a refund is received, the cost of return shipping will be deducted from the refund. Depending on the customer's location, the time it takes for an exchanged product to reach them may vary. If shipping an item over ÂŁ50, it is recommended to use a trackable shipping service or purchase shipping insurance. Apothecary 87 does not guarantee that they will receive the returned item.