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SACHAJUAN, founded by hairdressers Sacha Mitic and Juan Rosenlind in 1997, is a renowned haircare brand that has been revolutionizing the industry since 2004. With a minimalist approach to haircare and styling, SACHAJUAN aims to simplify the process and provide customers with efficient products. Their range includes shampoos, conditioners, treatments, and styling products, all designed to streamline hair routines. One of their standout features is the use of Ocean Silk Technology, which combines extracts from cold water algae to improve elasticity, moisture, and shine in the hair. This unique formulation not only enhances the natural characteristics of your hair but also nourishes the scalp. With a commitment to transparency, honesty, and timeless design aesthetics, SACHAJUAN offers a truly effortless and uncomplicated approach to haircare.
SACHAJUAN is designed for individuals seeking a minimalist, efficient approach to haircare. If you're someone who values transparency, honesty, and products that nourish both hair and scalp, this brand might appeal to you. The use of unique ingredients like Ocean Silk Technology also makes this brand attractive to those looking for innovative solutions to improve their hair's elasticity, moisture, and shine.
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Here's what shoppers have to say:
- This shampoo is the only product that helps with an itchy and oily hair condition.
- It is the best product for dandruff.
- It immediately improves scalp condition and stops itching and flaking.
- It does not dry out the hair and does not cause any issues with dyed hair.
- It resolves dandruff after years of struggling with it.
- It works perfectly for psoriasis on the scalp.
- It leaves the hair brighter and softer.
- The scent is lovely and not overpowering.
- The packaging is beautiful and doesn't look like a typical dandruff shampoo.
- It is worth the price for the results it provides.
Cons
- The shampoo caused dryness and flakiness on the scalp and made the hair difficult to brush through.
- Using the shampoo made the dandruff worse, with an excessive amount of flakes.
- A shipment of the shampoo arrived without any seal on the bottles, and one bottle had spilled out a significant amount of product.
- The shampoo did not soothe the scalp or provide any results, and had a thick and blob-like texture with no pleasant smell.
We don't have any information on shipping available at this time.
SACHAJUAN offers a 14-day return policy for their products. Customers have the right to withdraw their purchase within this period for any reason or no reason at all. If multiple products are ordered and delivered separately, or if a product is delivered in separate parts at different times, the customer has 14 days from the delivery of the last product or part to withdraw the purchase. To initiate a return, customers must notify SACHAJUAN within 14 days of delivery by sending a message to Contact@sachajuan.com or by post to Box 24023, 104 50 Stockholm. The message should include the customer's name, address, and contact information. Customers can also use the Swedish Consumer Agency standard form for withdrawal. Once the return is initiated, customers have 14 days to return the product to SACHAJUAN. The product must be sealed, unused, and returned in its original packaging for a full refund. It is the customer's responsibility to ensure the products are packaged securely to mitigate the risk of damage or loss during delivery. If the item is defective, damaged, or the wrong item was received, customers should contact SACHAJUAN immediately to lodge a complaint. Complaints must be lodged within two months of discovering the defect to be considered in due time. SACHAJUAN will handle complaints in accordance with applicable consumer protection legislation and the guidelines provided by the Swedish National Board for Consumer Disputes (ARN). It is important to note that customers are not entitled to compensation if their complaint is solely based on dissatisfaction with the product. SACHAJUAN is not liable for defects or delays caused by circumstances beyond their reasonable control. Exchanges can be made by returning the item and making a separate purchase for the desired item. Refunds will be issued once the return is received and inspected. The customer will be notified if the refund is approved or not. The refund will be automatically issued to the original payment method, but it may take some time for the bank or credit card company to process and post the refund. There is no information available on non-returnable items.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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70
This brand offers products that are on the pricey side.
Sustainability Score
50
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100
This brand offers products that are on the pricey side.
Quality Score
75
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100
This brand offers products that are on the pricey side.
DTCetc Score
64
/
100
This brand offers products that are on the pricey side.
Target Audience
Simplicity seekers
Stereotype
Minimalist
Pricing Rating
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Sustainability Score
50
/
100
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Quality Score
75
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100
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DTCetc Score
64
/
100
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