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Peach and Lily
Peach and Lily is a clean beauty brand that offers safe and effective skincare products for sensitive skin. Their Actives for All™ line includes natural and man-made ingredients that transform skin without irritation. The brand is committed to sustainability and giving back to the community.
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Brand Tags
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DTCetc’s Take
Popular Products
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Peach and Lily was founded in 2012 by Alicia Yoon, a celebrity esthetician. The company offers a range of skincare products that are designed to be safe and effective for even the most sensitive skin. Peach and Lily's Actives for All™ line includes clinically proven active ingredients, both natural and man-made, that transform skin without causing irritation. The company is committed to sustainability and has a goal to plant one million trees. Peach and Lily also gives back to the community by supporting Restore NYC, a nonprofit organization that seeks to stop sex trafficking and help survivors. You can trust that Peach and Lily's products are consciously clean and non-toxic, meeting the highest standards of clean beauty.
Peach and Lily shoppers are individuals with sensitive skin or those who value clean, safe, and effective skincare products. They appreciate the brand's commitment to sustainability, planting one million trees, and supporting the nonprofit organization Restore NYC.
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Here's what shoppers have to say:
- Fast and reliable shipping with well-packaged products
- User-friendly website with a great variety of high-quality products
- Excellent customer service with quick response times and a willingness to correct mistakes
- Affordable prices for K-beauty products
- Fresh and relaxing products that leave skin feeling clean and refreshed
Cons
- Poor customer service
- Inconsistent order fulfillment
- Misleading advertising
- Lack of communication regarding order issues
Peach and Lily offers free standard shipping within the USA for orders over $50, and standard shipping for a flat rate of $6 for orders under $50. FedEx 2-Day and Overnight options are also available for an additional cost. Orders are processed and shipped out the following day, unless submitted after 8 AM on Thursday or between Friday and Monday, in which case they will be shipped out the following Tuesday. International shipping is available to select countries, with shipping rates calculated based on package weight. International customers are responsible for all customs, duties, and taxes.
Peach and Lily's return policy allows for a full refund within 30 days of the purchase date. Return shipping is free of charge and can be requested by emailing hello@peachandlily.com with the order number and reason for return. Single-use products can only be returned if new and unused. The Korean Skincare Regimen Kits cannot be returned or refunded. Only the items specified in the original return request will be refunded, and shipping fees are not eligible for refund. Dollar value discounts will be converted into a percentage discount for each item returned. The company cannot accept returns on international orders and shipments. After the return is received and inspected, the refund will be processed and applied to the original method of payment.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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This brand offers products that are on the pricey side.
Sustainability Score
80
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100
This brand has a strong record for sustainable practices, product sourcing, and manufacturing.
Quality Score
80
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100
The overall product quality for this this brand is above average as reported by shoppers.
DTCetc Score
77
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100
This brand comes highly recommended from the DTCetc team.
Target Audience
Sensitive skincare enthusiasts
Stereotype
Eco-conscious
Pricing Rating
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This brand offers products that are on the pricey side.
Sustainability Score
80
/
100
This brand has a strong record for sustainable practices, product sourcing, and manufacturing.
Quality Score
80
/
100
The overall product quality for this this brand is above average as reported by shoppers.
DTCetc Score
77
/
100
This brand comes highly recommended from the DTCetc team.
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