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Peloton

https://www.onepeloton.com/

Peloton is the world's first-ever indoor cycling bike that brings you high-energy group fitness classes, from the convenience of your own home. Peloton's unique design combines high-performance technology with our immersive video content and engaging community to make every workout more fun and effective. And with unlimited live and on-demand streaming, it's a never-ending challenge that lets you push yourself—and change your life.

Category
Fitness & Outdoors
Specialty
Workout
Fitness Equipment
Socials
84
/
100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
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DTCetc’s Take

About Peloton

Peloton, founded in 2012 is a fitness brand that brings the excitement of boutique fitness into the comfort of your home. With a combination of technology, content, and top-notch instructors, Peloton empowers its community to achieve their fitness goals in a more accessible, affordable, and efficient way. Their library of classes, complete with curated music, is designed to keep you motivated and coming back for more. Peloton's immersive software, beautifully designed hardware, and exciting community events create an opportunity for people to discover the best versions of themselves through the power of sweat.
More about Peloton ->

Who Shops At Peloton

Peloton shoppers are fitness enthusiasts who want to bring the boutique fitness experience into their homes. They appreciate the brand's combination of technology, content, and top-notch instructors, as well as the diverse library of classes that keep them motivated and engaged in their fitness journey.
More about Peloton ->

What customers love about Peloton

Here's what shoppers have to say:
  • Easy appointment scheduling and helpful customer service
  • Diverse class offerings with variety of instructors and lengths
  • Lane Breaker game ride experience is engaging and effective for quick workouts
  • Flexibility to workout with friends from home with motivating instructors
  • Instructors provide great challenges and bike is smooth with adjustable resistance
Cons
  • Delivery and communication need improvement, especially for remote areas
  • Issues with referral credits and promotions
  • Customer service can be slow and difficult to reach
  • Inconsistent messaging and delays with orders and accessories

Peloton's Shipping Policy

Peloton charges a $7 shipping fee for all ground packages shipped via USPS (2-5 Days) for a la carte accessory purchases. However, orders with a subtotal over $50 after applied credits, discounts, and promotions will receive free shipping within the Continental U.S. Orders are processed within 2-5 business days and are not shipped or delivered on weekends or holidays. Shipping fees are nonrefundable, and transit time may be extended due to incomplete shipping addresses, weather conditions, and high volume of packages during holidays or promotional events.
More about Peloton ->

Peloton's Return Policy

Peloton offers a 30-day return policy for their new Peloton Bike, Peloton Bike+, Peloton Tread, Peloton Guide, or Peloton Row. Customers can request a return within 30 days of delivery, except for purchases that are eligible for the Home Trial. The return policy does not cover ordinary wear and tear or damage caused by improper use or accidents, which are subject to the terms of the limited warranties. Peloton does not offer a refund for shipping or delivery charges. Returns must be approved, and customers will be charged an additional return shipping fee of $250 or more for Bikes, $300 or more for Treads, $50 for Guide, and $250 or more for Row, depending on their location. If a customer purchased a Peloton Guide, they can return it within 30 days of delivery with the original packaging and a return label provided by the Support Team. Peloton is not responsible for lost packages without proof of tracking. Refunds will be credited back to the original payment method, and it may take up to 14 days to process the refund. If a Peloton Product is returned in damaged condition or with missing parts, Peloton reserves the right to refuse a refund or charge additional restocking fees.
More about Peloton ->
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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80
This brand offers products that are on the pricey side.
Sustainability Score
70
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100
This brand offers products that are on the pricey side.
Quality Score
84
/
100
This brand offers products that are on the pricey side.
DTCetc Score
81
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100
This brand offers products that are on the pricey side.
Target Audience

Fitness enthusiasts, home exercisers, motivated learners

Stereotype

Fitness enthusiast

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Sustainability Score
70
/
100
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Quality Score
84
/
100
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DTCetc Score
81
/
100
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What The Experts Say...

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Peloton on Socials

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Peloton (@Peloton) • Instagram photos and videos

Brands Like Peloton

Looking for brands similar to Peloton

We've got you covered. Check out this list of similar Fitness & Outdoors brands that customers of Peloton love.

Alphalete Athletics

https://alphaleteathletics.com/https://alphaleteathletics.com/

Alphalete Athletics specializes in creating high-quality fitness apparel for performance and lifestyle. They pay meticulous attention to details, selecting rich colors and comfortable yet stylish cuts. Alphalete Athletics products are tailor-made with the wearer's confidence in mind, undergoing months of design perfection to ensure comfort in every step. The brand is a manifestation of its founder’s commitment to promoting an active lifestyle and fashionable fitness wear.

Speciality
Activewear
Workout
More about Alphalete Athletics

Bala

https://www.shopbala.com/https://www.shopbala.com/

Bala is a design led fitness accessories brand, known for making bala bangles, which are sleek wrist and ankle weights designed to help you stay fit and active. Bala fuses fashion with fitness accessories, bringing fresh and chic designs to a traditionally masculine product category. They have a variety of pastel colors and designs to choose from.

Speciality
Yoga
Workout
Fitness Equipment
More about Bala

GymShark

https://gymshark.comhttps://gymshark.com

Gymshark is a global fitness brand founded in 2012 by Ben Francis and his high school friends. It has grown to become a cult favorite, with 5.9M followers on Instagram and endorsements from influencers. Gymshark offers a range of workout wear, including leggings, shorts, joggers, and tops, as well as collections and accessories.

Speciality
Activewear
Fitness Equipment
More about GymShark

P.Volve

https://www.pvolve.com/https://www.pvolve.com/

P.volve is an all-access digital platform that includes online streaming, mobile applications, fitness class schedule, equipment sales and more. P.volve offers a complete experience for home or commercial fitness use including the best in innovative training equipment, apparel and content to deliver the ultimate training experience.

Speciality
Workout
Fitness Equipment
More about P.Volve

Apex

https://apexrides.com/https://apexrides.com/

The Apex is a proudly designed British smart bike and app combo, for the ultimate in-​home workout. The stunning new British smart bike combines with a brand new groundbreaking app that helps you to achieve your fitness goals, whilst having fun during training, thanks to realistic 3D graphics.

Speciality
Fitness Equipment
More about Apex

Arena

https://goarena.co/https://goarena.co/

Arena is a complete gym solution. With all of the equipment you need to train in one machine. Arena is compact and portable, it's built in gyro allows you to adjust and set up for any workout, anywhere, anytime in the world.

Speciality
Fitness Equipment
More about Arena

Clmbr

https://www.clmbr.com/https://www.clmbr.com/

Experience the ultimate full-body workout with Clmbr's connected vertical climber. Its innovative design and advanced technology provide low-impact, high-intensity workouts with personalized feedback. Perfect for fitness enthusiasts and beginners alike.

Speciality
Sports
Fitness Equipment
More about Clmbr

Core Meditation

https://www.hellocore.com/https://www.hellocore.com/

Core Meditation is the go-to wellness brand for those seeking to unlock their best selves. Their innovative products relieve tension, unlock sore muscles, and prime the body and mind for optimal performance. Used by elite athletes worldwide, Core Meditation is committed to transformation through technology.

Speciality
Sports
Wellness
Fitness Equipment
More about Core Meditation

Ergatta

https://ergatta.com/https://ergatta.com/

Ergatta is the first connected rowing machine for your living room. Whether you're an experienced rower or new to fitness, you'll feel out of breath after just one minute on Ergatta. It's that effective.

Speciality
Fitness Equipment
More about Ergatta

FightCamp

https://joinfightcamp.com/https://joinfightcamp.com/

FightCamp is home fitness reinvented to deliver unprecedented intensity to your workout. This live interactive boxing class is the first of its kind available on mobile and set to revolutionize how everyone trains, combining fresh design with engaging motion-capture technology.

Speciality
Workout
More about FightCamp
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