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Swiss Clinic
Swiss Clinic: The trusted name in beauty. Our clinic-inspired, professional home treatments and high-tech skincare bring real changes to your skin without the risks or costs of surgery. Affordable and accessible for everyone.
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DTCetc’s Take
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Swiss Clinic, founded in 2012 by a team of visionary individuals, is a leading brand in the beauty industry. With headquarters in both Sweden and Switzerland, Swiss Clinic combines the best of Swedish natural beauty with precise and efficient Swiss technology. Their mission is to bridge the gap between short-term skincare products and expensive clinical treatments by offering a unique line of clinical beauty products and beauty tools that can be used at home. Swiss Clinic's products are designed to bring about real and lasting changes to the skin without the risks or costs associated with cosmetic surgery or injections. By focusing on online distribution, Swiss Clinic is able to keep costs low, making clinic-inspired, professional home treatments and high-tech skincare accessible and affordable for everyone. With a commitment to innovation and customer satisfaction, Swiss Clinic continues to be a trusted name in the beauty industry.
Swiss Clinic appeals to those looking for clinical beauty products and tools that offer professional-level skincare at home. If you're in search of real and lasting changes to your skin without the expenses and risks of surgery or injections, and appreciate the blend of natural Swedish beauty with Swiss technology, Swiss Clinic might be your go-to beauty brand.
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Here's what shoppers have to say:
- The undereye Microneedle patches are amazing and provide volume to the undereyes.
- The Swiss Clinic products have fast shipping and arrived within 5-10 working days.
- The Face Microneedling treatment is life-changing and shows results within a week.
- The microneedling home treatment set is stylish and the serum smells great.
- The Swiss Clinic products make the skin feel soft and foundation glides on smoothly.
Cons
- Swiss Clinic has poor customer service and does not communicate well with customers.
- Their products may not be safe for health, despite what is shown on their website.
- Contacting Swiss Clinic is extremely difficult as they do not respond to emails or have live chat or phone support.
- Their email and website links are often broken, making it even harder to get in touch with them.
- Customers have had problems with incorrect deliveries and are unable to cancel orders due to the lack of customer service support.
All orders from Swiss Clinic are packed and dispatched from their TPL in the UK. They use RoyalMail Tracked 48h (Pack It) as their courier service, ensuring that orders will arrive within 1-3 working days. The courier will deliver the parcel to the address provided at checkout and will send both an email and a text message on the day of arrival, both containing a tracking link. Swiss Clinic offers free shipping on all orders over £55, while orders under £55 will have an additional shipping cost of £5. It is important to note that shipping rates and terms may change on exceptional occasions, such as during larger campaigns. Unfortunately, there is no information available regarding international shipping.
Swiss Clinic has a straightforward return policy that allows customers to return products if they are not satisfied with their purchase. To initiate a return, customers need to contact the company via email, chat, or social media and provide their order number, reason for the return, preferred date for package pickup, and a safe place to leave the package if they are not at home. After contacting Swiss Clinic, customers will receive a return slip via email, which they need to print and attach to the top of the package. The products should be placed in a transport-resistant package and closed carefully, preferably using the original packaging. Once the return is received and checked by Swiss Clinic, customers will receive a confirmation email. It is important to note that if the reason for the return is a change of mind or wanting to exchange products, the items must be in saleable condition. If the products are not in this condition, Swiss Clinic reserves the right to return the package and charge the customer for additional shipping costs. Additionally, if the customer refuses the return pick up at the agreed date, Swiss Clinic may charge for the return service cost. Unfortunately, there is no information available regarding the time it takes for Swiss Clinic to process a return. It is also not specified if there are any restrictions on returning certain items.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
50
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100
This brand offers products that are on the pricey side.
Quality Score
70
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100
This brand offers products that are on the pricey side.
DTCetc Score
55
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100
This brand offers products that are on the pricey side.
Target Audience
Skincare enthusiasts
Stereotype
Skincare enthusiast
Pricing Rating
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Sustainability Score
50
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100
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Quality Score
70
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100
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DTCetc Score
55
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100
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