Aritzia
Discover everyday luxury at Aritzia, a renowned design house offering high-quality, stylish clothing in aspirational spaces. With an extensive portfolio of exclusive brands, Aritzia caters to your individual aesthetic and provides a luxurious shopping experience.
DTCetc’s Take
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- I LOVE Aritzia. The clothes seamlessly walk the line between classy office wear and everyday clothes, and the quality is very good.
- The Wilfred dress and TNA workout clothes I own from Aritzia have excellent quality.
- The Plush Crew socks from Aritzia are super comfy, thick but not too hot, and definitely cozy. Plus, got them on sale in between seasons.
- Customer service was very helpful and the super puff keeps me extra warm.
- The store is easy to navigate and they have a great selection of everyday looks and styles for fancy occasions. The website is also super user friendly and easy to navigate.
- The vegan leather pants I purchased had great quality and quick delivery.
- Aritzia makes all their products in my size and for the most part, the quality is good.
- 98% of my purchases from Aritzia have been excellent and they made up for the less than perfect 2%.
- The customer service is not helpful and does not prioritize customer satisfaction.
- They have a strict return policy that often results in store credit instead of refunds.
- The clothing is overpriced and of low quality.
- The return process for international customers is inconvenient and costly.
- The products do not meet the expected standards for the price.
- The online customer service team is unreliable and unprofessional.
- Overall, shopping at Aritzia is a frustrating and unsatisfying experience.
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