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Menlo House
Menlo House is a United States-based modern apparel subscription service that sells men's Clothing. Menlo House is the modern way of shopping and staying in-style for men. By delivering a curated box every month filled with modern and classic garments, Menlo House saves its costumer's time while offering personalized stlye that keeps up with fashion.
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Brand Tags
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DTCetc’s Take
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Menlo House is an online men's membership founded by Andres Izquieta and Dee Murthy. Since its establishment in 2012, Menlo House has been delivering monthly curated packages of contemporary menswear, footwear, and athleisure wear from brands like Five Four, New Republic, and Grand AC. The service offers personalized style preferences and exclusive access to member discounts and content in the Menlo House E-Commerce store. Menlo House is dedicated to providing high-quality, stylish clothing for men who want to look their best without the hassle of shopping.
Menlo House customers are men who want stylish, contemporary clothing without the hassle of shopping. They appreciate the convenience of monthly curated packages and personalized style preferences. Menlo House shoppers value exclusive access to member discounts and content in the e-commerce store, making it an ideal choice for those who prioritize fashion and ease.
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Here's what shoppers have to say:
- Been a member since 2014, back when it was called Five Four Club, and have never had an issue with quality/sizes
- Clothing is of good quality and lasts for a couple of years
- Super easy to pause subscription on the profile page
- Menlo Club offers stylish and fresh monthly curated packages for just $60
- Customer service is top-notch and takes care of any issues
- Menlo Club provides luxurious clothing at shoestring budget price
- Monthly packages are designed to build upon each other allowing you to mix and match
- Menlo Club sends videos on how to wear the gear, keeping you the envy of the office
Cons
- Service quality has declined since COVID hit, with delayed deliveries and poor customer service
- User interface and support staff can be confusing and unwelcoming for new customers
- COVID-related delivery delays and poor quality clothing have been reported by some customers
- Some customers have reported receiving styles that do not match their profile and difficulty resolving issues with customer service
- Terrible quality clothing and difficulty canceling subscriptions have been reported, with additional charges sneaked in during the cancellation process
Menlo House does not allow returns on their packages, but size exchanges are permitted within 30 days of receiving the items. Customers must contact the Member Experience team to request a Size Exchange Request Form and ensure that all items are unworn, with no visible signs of use. Customers outside of the contiguous United States are responsible for shipping charges when returning items for exchange, but Menlo House covers the shipping back to the customer. The brand does not allow refunds, and any billing errors must be reported to Menlo House.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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80
This brand offers products that are on the pricey side.
Sustainability Score
50
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100
This brand offers products that are on the pricey side.
Quality Score
75
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100
This brand offers products that are on the pricey side.
DTCetc Score
66
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100
This brand offers products that are on the pricey side.
Target Audience
Stylish, convenient, exclusive
Stereotype
Fashion-conscious
Pricing Rating
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Sustainability Score
50
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100
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Quality Score
75
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100
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DTCetc Score
66
/
100
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Speciality
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