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Modern Citizen
Modern Citizen is a United States-based modern apparel retailer that sells women's Clothing. Modern Citizen thinks of modern not as a style, but rather a mindset. Their products are versatile, classic, and current and will keep you in style in a contemporary and fun way.
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DTCetc’s Take
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Modern Citizen is a San Francisco-based brand founded in 2014 by Jessica Lee and Lizzie Agnew, offering minimalist wardrobe staples for modern and professional women. The brand has become an industry leader for its elevated assortment, reasonable prices, and eco-conscious production processes. Their pieces are designed to be timeless and versatile, made from high quality fabrics and eco-friendly materials. They also offer accessories and home products, and provide free shipping on any US order.
Modern Citizen is a brand that offers sleek and elegant pieces that are perfect for transitioning from day to night. Their styles are simple and chic, featuring a neutral color palette, and their pieces are designed to be easily paired with each other. They offer both basic pieces such as tees and pants, as well as more detailed, minimalist designs. This brand is perfect for sustainable shoppers as they are committed to the environment and creating a better world for all.
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Here's what shoppers have to say:
- Sophisticated style and high quality clothing lines perfect for professional wear.
- Timeless and high quality clothing that customers have worn for the past 6 years.
- Push for environmental and social sustainability.
- Amazing basics at reasonable prices when bought from the store.
Cons
- The items may not always meet the customer's expectations in terms of fit and style.
- The quality of some items may not be up to par, with issues such as shrinking or fraying in the wash.
- There have been instances of false advertising regarding the materials used in some jewelry items.
- The customer service experience may not always be helpful or satisfactory.
For domestic orders, Modern Citizen offers complimentary tracked shipping via USPS and UPS. Customers can choose from USPS Priority Mail (1-3 business days) or USPS First Class Mail (2-7 business days). Customers should be aware of potential delays due to the current situation. For international orders, Modern Citizen offers shipping with costs calculated at checkout based on the weight of the package and the destination country. Duties are paid upon receipt by the customer. There is no additional shipping cost or deal offered for purchases over a certain price.
Modern Citizen offers a 30-day return policy for exchanges and returns. Exchanges and returns for store credit are free, while full refunds are available for a fee of $5. To return an item, customers must visit the returns center on the brand’s webpage, fill out the required information, package the items with original tags and packaging, attach the return label, and ship as directed. Items marked Final Sale cannot be exchanged or returned, while other sale items are eligible for exchange or return for store credit only. Returns are processed within 10-15 days from the time of receival.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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70
This brand offers products that are on the pricey side.
Sustainability Score
90
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100
This brand offers products that are on the pricey side.
Quality Score
90
/
100
This brand offers products that are on the pricey side.
DTCetc Score
78
/
100
This brand offers products that are on the pricey side.
Target Audience
Professional women
Stereotype
Professional
Pricing Rating
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Sustainability Score
90
/
100
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Quality Score
90
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100
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DTCetc Score
78
/
100
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