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ShopImpressions
ShopImpressions is a United States-based e-commerce apparel retailer that sells women's Clothing. ShopImpressions wants its costumers to stand out and make a great first impression. By adding new styles daily, ShopImpressions keeps up with fashion trends to keep its costumers in-style .
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DTCetc’s Take
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ShopImpressions is a women's clothing and accessories brand founded by Ashley Milliren in 2012 that offers a wide range of apparel to fit any woman's unique sense of style. Their clothing and accessories are carefully curated to provide customers with the latest fashion trends. ShopImpressions posts new arrivals daily and offers stylist picks to help indecisive shoppers. The brand values excellent customer service and strives to make every purchase a positive experience. ShopImpressions is a fashionista's best place to create the perfect wardrobe, offering fashion that is obtainable to everyone.
ShopImpressions customers are fashion-conscious women who appreciate a diverse range of trendy apparel and accessories. They value carefully curated selections, daily new arrivals, and stylist picks to help them make the right fashion choices. ShopImpressions' clientele likely consists of individuals seeking an accessible and stylish wardrobe, as well as those who prioritize excellent customer service during their shopping experience.
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Here's what shoppers have to say:
- Impressions Boutique has size inclusive styles and something for everyone
- Top notch service with great products and prices
- Customer service is helpful and friendly
- Great quality clothing
- Fun and not typical boutique
- Trendy and timeless selections with good sales
Cons
- Inconsistent quality of products
- Lack of transparency regarding materials used in jewelry
- Issues with customer service responsiveness
- Price point not reflective of product quality
ShopImpressions ships orders the same or next business day after the order is placed, except during holidays, weekends, Friday afternoons, and physical inventory audits, which may take up to 3 business days to ship. Tracking information is sent via email once the order is shipped, and updates are typically available within 1 day. The brand is not responsible for lost, misdelivered, or stolen packages or packages sent to an incorrect address. For orders within the US, there is a $6 flat rate shipping fee for orders under $50, with estimated delivery within 6 business days. Free shipping is offered for orders over $50, with the most economical shipping method used. Ground shipping is also available for a fee with estimated delivery within 3-4 business days, while USPS Express shipping is available for a fee with estimated delivery within 1-2 business days. Delivery dates for flat rate, free, and ground shipping are not guaranteed, but express packages are guaranteed to be delivered within the specified number of business days. International shipping is available via USPS, rates are based on destination and package weight, and delivery times can take up to 3 weeks. Customers are responsible for any duties/customs fees at the time of delivery.
ShopImpressions accepts returns for almost all items, except for final sale items such as intimates, face masks, jewelry, hats and beanies, and items marked 50% off or more at the time of sale. Items must be returned unworn, unwashed, and damage-free, with original tags attached. Shoes must be returned in their original shoe box, placed in another box or mailer bag to avoid damage during shipping. Return shipping costs are the customer's responsibility, and returns must be postmarked within 14 days of the delivery date for a refund or 30 days for store credit. Returns that do not meet eligibility requirements are subject to a restocking fee. The company processes returns within 5 business days of receipt and will notify the customer by email. To make a return, customers can submit a return request through the Customer Service Portal or send the return themselves to the provided address. International customers must use the alternative return process. ShopImpressions does not provide exchanges or holds due to limited inventory.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
60
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100
This brand offers products that are on the pricey side.
Quality Score
70
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100
This brand offers products that are on the pricey side.
DTCetc Score
60
/
100
This brand offers products that are on the pricey side.
Target Audience
Fashion-conscious women
Stereotype
Fashionista
Pricing Rating
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Sustainability Score
60
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100
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Quality Score
70
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100
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DTCetc Score
60
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100
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