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SlamJam
Slam Jam is a clothing company founded in 1989 with retail locations in Italy. The brand is known for its cultural influences, including hip hop, skating, and nightlife, and has recently undergone a rebranding process by Munich-based Bureau Borsche. The new identity for Slam Jam aims to reflect these cultural influences and the brand's unique style and aesthetic.
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Brand Tags
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DTCetc’s Take
Popular Products
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SlamJam is a globally recognized cultural institution that serves the underground and represents urban subcultures through its unique and highly distinctive style. SlamJam started as a small warehouse on the rural outskirts of Ferrara, and over the last almost 30 years, it has become a seal of approval applied to clothing and goods representing urban subcultures. The brand collaborates with other companies as a full-stack go-to-market global partner, providing every level of service from direction of branding and design, to wholesale, retail, and engagement with the community. SlamJam is an excellent choice for individuals who are looking for clothing and goods that represent urban subcultures and want to be part of a community that values art, music, and clubbing.
SlamJam customers are individuals who identify with underground urban subcultures and appreciate clothing and goods that represent their unique style. They value art, music, and clubbing and enjoy being part of a community that shares their interests. SlamJam's clientele likely consists of people who want to support a brand that provides a full range of services and fosters collaboration with other companies.
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Here's what shoppers have to say:
- SlamJam offers a great selection of clothing and footwear from popular fashion brands from all over the world.
- Their sale prices are very low, with discounts of up to 50% off regular retail prices and above.
- Customers appreciate the fast shipping and safe packaging of their orders.
- Shoppers have had great experiences with SlamJam, with some calling it one of the best online shopping experiences they've ever had.
- Customers have enjoyed the personalized attention they receive in the store, with helpful staff and a welcoming environment.
- The store is well-regarded for its commitment to improving the shopping experience for customers, with a focus on fast shipping and high-quality products.
- Customers appreciate the easy return process for sale items, which can be difficult to find at other stores.
Cons
- Poor customer service
- Inadequate shipping fee disclosure
- Inaccurate sizing
- Returns process needs improvement
SlamJam ships from Italy and offers both express and standard shipping options. Order processing usually takes 1-2 business days, with possible delays during peak periods. Shipping costs and estimated delivery times vary depending on the destination, with free shipping available for orders over a certain threshold value (excluding Drop items). Import duties and taxes are not included in the checkout price, and customers are advised to check the brand's website for more information. SlamJam also provides tracking links for shipped orders, and customers can use DHL On Demand Delivery or FedEx Delivery Manager to edit their shipping address. Shipping to islands and remote areas may take longer than expected, and shipping to Kazakhstan, Ukraine, and Russia is temporarily suspended.
SlamJam accepts returns of unworn, unwashed, and undamaged items within 14 days of delivery. To return an item, customers must follow the instructions provided by the company. It is important to note that if an item has been used or damaged, it cannot be returned.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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75
This brand offers products that are on the pricey side.
Sustainability Score
50
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100
This brand offers products that are on the pricey side.
Quality Score
75
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100
This brand offers products that are on the pricey side.
DTCetc Score
66
/
100
This brand offers products that are on the pricey side.
Target Audience
Urban subculture enthusiasts
Stereotype
Urbanites
Pricing Rating
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Sustainability Score
50
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100
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Quality Score
75
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100
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DTCetc Score
66
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100
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Speciality
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