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SuitSupply
SuitSupply is a United States-based modern apparel retailer that sells men's and women's Clothing. SuitSupply believes everyone deserves to have the perfect fitting garments. With immaculate attention to detail and quality, SuitSupply never fails to offer elegant styles at a fair price.
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Brand Tags
DTCetc’s Take
Popular Products
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SuitSupply was founded in 2000 by Fokke de Jong who prides itself on being a pioneer in the market, constantly pushing boundaries and introducing new ideas. SuitSupply offers a range of high-quality suits, jackets, shirts, and accessories for men. Their philosophy is to keep things simple, but personal, combining craftsmanship with flair. The brand's strength lies in their ability to create an environment where customers feel seen and heard. SuitSupply is the perfect choice for anyone looking for well-crafted, stylish clothing that is tailored to their needs.
SuitSupply customers are individuals who appreciate high-quality, stylish, and well-crafted suits, jackets, shirts, and accessories for men. They value a personalized shopping experience and the brand's commitment to combining craftsmanship with flair.
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Here's what shoppers have to say:
- Excellent quality of products
- Extraordinary customer service
- Knowledgeable and helpful staff
- Fast delivery and efficient returns/refunds
- User-friendly website
Cons
- The quality of the items purchased did not meet expectations.
- The online service needs improvement, with issues regarding delivery and communication.
- The trousers purchased had noticeable flaws in the fabric and construction.
SuitSupply offers a global shipping policy with estimated delivery times and shipping fees varying by country. The brand aims to deliver all orders within 3 to 4 business days worldwide, with next-day and two-day delivery available in many countries. Outlet sales may take up to 7+ business days. Shipping fees always include customs duties and import taxes, and high-end courier services are used for delivery. Customers will receive an automated email with a track & trace number to easily track their package. Shipping is free for many countries, including the Netherlands, Belgium, Germany, Switzerland, the USA, China, and Hong Kong, while other countries may have shipping fees ranging from $15 to $35. Remote areas may experience slightly longer delivery times.
SuitSupply offers a flexible return policy for unworn and unaltered items, including Custom Made products, within 30 days of delivery. Customers can return or exchange their products at no cost by logging in to their account on the website and selecting the product they wish to return, indicating whether they want a refund or an exchange, and scheduling a free carrier pick-up service or dropping off the product at a store or drop-off point. The company covers all return shipping costs and refunds the total purchase amount to the original payment method within 5-7 business days after processing the return. Exchanged products are re-shipped within 2 business days after receiving the return. There are no explicit restrictions on returns, but any items that have been worn or altered are not eligible for return.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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70
This brand offers products that are on the pricey side.
Sustainability Score
50
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100
This brand offers products that are on the pricey side.
Quality Score
70
/
100
This brand offers products that are on the pricey side.
DTCetc Score
62
/
100
This brand offers products that are on the pricey side.
Target Audience
Stylish men
Stereotype
Professional
Pricing Rating
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Sustainability Score
50
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100
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Quality Score
70
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100
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DTCetc Score
62
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100
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Speciality
mnml
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