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Upwest

https://upwest.com

Upwest offers sustainable and ethically produced clothing made from recycled polyester, organic cotton, and recycled nylon. With a focus on good design and giving back to communities in need, Upwest is perfect for socially responsible customers who prioritize sustainability and ethical production.

Category
Apparel
Specialty
Clothing
Socials
90
/
100
DTCetc Score
Brand Tags
Clean
Zero-waste
Asian Owned
Diverse Brand
Emerging Brand
Immigrant Founders
Influencer Approved
Creulty Free
Sustainable

DTCetc’s Take

About Upwest

Upwest is a brand that values progress over perfection and offers sustainable products made from recycled polyester, organic cotton, and recycled nylon. They also give back to the community through their Give Back Outings and UpWest foundation, which provides comfort to those in need. Upwest only works with Brands They Believe In, ensuring that their products are ethically and sustainably developed. With a focus on good design and lessening their impact on the planet, Upwest is a great choice for those looking for comfortable and sustainable clothing options.
More about Upwest ->

Who Shops At Upwest

Upwest customers are environmentally conscious individuals who appreciate comfortable and sustainable clothing options. They support the brand's initiatives, like Give Back Outings and the UpWest foundation, and appreciate the company's commitment to ethical and sustainable product development.
More about Upwest ->

What customers love about Upwest

Here's what shoppers have to say:
  • The t-shirts are durable and have lasted for years without significant wear and tear.
  • The clothing is super soft and comfortable to wear.
  • The pricing is fair for the quality of the clothing.
  • UpWest has a great selection of sweaters and loungewear.
  • The leggings and sweatpants are extremely soft and have held up well to regular wear and washing.
  • The brand is committed to sustainability by using recycled materials.
  • UpWest provides a Give Back Box program for customers to donate their used clothing.
  • Klarna is offered as an alternative payment plan.
  • Free shipping is available on orders of $50 or more.
Cons
  • The quality of Upwest's products may not meet some customers' expectations.
  • Upwest's shipping options are limited to the United States, which may not be convenient for international customers.
  • It is difficult to determine the overall satisfaction of Upwest's customers due to the limited number of reviews available.

Upwest's Shipping Policy

Upwest offers several delivery options for their customers. The U.S. Standard shipping costs $7.00 and takes 5-7 business days for delivery. However, new customers receive free delivery on their first order, and orders over $50 are eligible for free delivery. For faster delivery, customers can choose U.S. Second-Day shipping for $16.00 or U.S. Overnight shipping for $22.00. CBD products are only eligible for U.S. Standard shipping, and there are no returns for these products. Upwest does not currently offer international shipping, and orders are not shipped to Canada. Business days are limited to M-F 8:00 a.m. to 5:00 p.m. EST, not including holidays. Orders placed on major holidays are processed and shipped on the next business day.
More about Upwest ->

Upwest's Return Policy

Upwest offers a 60-day return and exchange policy for items purchased online. Customers can initiate a return or exchange online using their order number. Return or exchange by mail is self-service, and a return label can be printed and attached to the package. Items containing CBD, personal care or beauty products with an opened seal, and sale items marked as final sale cannot be returned or exchanged. Refunds are processed within 14 business days, and the original payment minus discounts and fees will be refunded. Prepaid labels are provided for free returns on all purchases within the US. International orders do not qualify for exchanges and will take additional handling time to process. Purchases made in-store must be returned to an UpWest store location. Clearance items ending in '.99' and personal care and beauty products with opened seals are final sale. There are no returns information available for Express Marketplace orders.
More about Upwest ->
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
Pricing Rating
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80
This brand offers products that are on the pricey side.
Sustainability Score
90
/
100
This brand offers products that are on the pricey side.
Quality Score
90
/
100
This brand offers products that are on the pricey side.
DTCetc Score
88
/
100
This brand offers products that are on the pricey side.
Target Audience

Sustainable, ethical, socially responsible

Stereotype

Eco-conscious

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Sustainability Score
90
/
100
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Quality Score
90
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100
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DTCetc Score
88
/
100
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What The Experts Say...

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Upwest on Socials

View this profile on Instagram

Upwest (@Upwest) • Instagram photos and videos

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