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Urban Excess
Urban Excess is a United Kingdom-based modern apparel marketplace that sells men's Clothing. Urban Excess offers a diverse range of brands and designers from around the globe. Offering the right outfit for either work, leisure, activity, or outdoor, Urban Excess never fails to provide to their costumers high quality clothing that’s either on trend or timeless.
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DTCetc’s Take
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Urban Excess is a menswear, footwear, and accessories brand founded that focuses on globally sourced products, Urban Excess offers a diverse range of leading brands such as Barbour, Carhartt-WIP, Patagonia, and The North Face, as well as footwear from Birkenstock, Grenson, and Red Wing. The brand prides itself on its unique and eclectic selection of products, catering to those who seek individuality in their fashion choices. Urban Excess is the perfect destination for anyone looking for high-quality and stylish menswear, footwear, and accessories.
Urban Excess shoppers are men seeking high-quality and stylish menswear, footwear, and accessories from a diverse range of leading global brands. They value the brand's unique and eclectic product selection, catering to those who seek individuality in their fashion choices.
Here's what shoppers have to say:
- Urban Excess has an awesome range of brands and pricing is really good
- Delivery and packaging is always on point and returns are super easy
- Service is quick and efficient, and staff is helpful and friendly
- The website has a great user experience and offers niche brands
- Shipping is reasonably fast considering the distance, and items are well-packaged and brand new
Cons
- Orders have been incomplete or cancelled due to IT errors.
- Items have been out of stock after waiting for dispatch.
- Customers have experienced delays in delivery and unhelpful customer service.
- The company has been accused of breaking the law by not refunding original postage charges on returned orders.
Urban Excess offers a variety of shipping options for both domestic and international customers. For orders over £99, customers in the UK can receive free Royal Mail 48 shipping, while DPD Next Day shipping is available for a fee of £4.99. Saturday delivery is also an option for £10. EU customers can take advantage of UPS Express Economy shipping for €20, while DHL Tracked shipping is available for a fee in other countries such as Australia, Canada, and Japan. Urban Excess also offers a subsidised UK return for £3.00 through their returns portal. It is important to note that while Urban Excess strives to deliver orders within a specified time, unexpected delays may occur due to circumstances outside of their control.
Urban Excess offers returns and exchanges for customers in the United Kingdom within 30 days of purchase. Customers can book a UK subsidised return through Royal Mail Tracked 48. However, customers are responsible for all return items while in transit. For customers in Europe, returns can be booked via Global-E, with rates varying by country. Unfortunately, there is currently no returns option available for customers in the USA due to amended customs regulations. Refunds are typically processed within 5-7 working days, and payments will be refunded back to the original card or PayPal account. Only the cost of the original item is refundable, and this does not include the original shipping cost or any associated duties and taxes.
DTCetc Bottomline
Target Audience
Young Adults
Stereotype
Tech-savvy
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This brand offers products that are on the pricey side.
Sustainability Score
50
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100
This brand offers products that are on the pricey side.
Quality Score
70
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100
This brand offers products that are on the pricey side.
DTCetc Score
57
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100
This brand offers products that are on the pricey side.
Target Audience
Fashion-forward individuals
Stereotype
Hipster
Pricing Rating
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Sustainability Score
50
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100
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Quality Score
70
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100
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DTCetc Score
57
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100
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