Compare West Elm and Soho Home

West Elm and Soho Home are both high-end furniture and home decor brands that cater to customers seeking a stylish and curated living experience. However, West Elm stands out for its commitment to sustainability, offering products that are responsibly sourced and produced. On the other hand, Soho Home appeals to individuals who want to recreate the ambiance of their favorite Soho House in their own living space, with the help of a design service and a diverse range of products.

At a Glance
Comparison Between
Category
Home & Garden
Home & Garden
Speciality
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Home Goods
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Furniture
Home Goods
DTCetc Score
88
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100
59
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100
Target Audience
Upscale Consumers
Modern, sociable, design-savvy
Stereotype
Eco-conscious
Trendy
Pricing Rating
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85
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Sustainability Score
90
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100
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50
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Quality Score
90
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100
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75
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100
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At a Glance
Comparison Between
West Elm
Soho Home
Category
Home & Garden
Home & Garden
Speciality
This is some text inside of a div block.
This is some text inside of a div block.
DTCetc Score
88
/
100
59
/
100
Target Audience
Upscale Consumers
Modern, sociable, design-savvy
Stereotype
Eco-conscious
Trendy
Pricing Rating
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
$
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80
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$
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$
85
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Sustainability Score
90
/
100
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50
/
100
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Quality Score
90
/
100
This is a placeholder
75
/
100
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West Elm vs. Soho Home

Atoms is a New York-based startup founded in 2015 by Waqas Ali and Sidra Qasim. They specialize in everyday sneakers for men and women, offering customizable sizes in quarter increments and the ability to buy different sizes for each foot. Their sleek and minimalist designs have earned them positive attention from media outlets like Forbes, Esquire, Vogue, British GQ, TechCrunch, and Bloomberg, as well as the admiration of investors and celebrities like Redditt co-founder and investor Alexis Ohanian. Their shoes feature copper threads that kill bacteria, a soft midsole for cushioning, and easy-on-and-off laces. Atoms sneakers start at $129, and they offer discounts for referrals and free shipping and returns.

Who shops at West Elm Vs. Soho Home

Who shops at West Elm
  • Eco-conscious customers
  • Customers seeking high-quality, sustainable furniture
  • Customers looking for contemporary design and responsibly sourced products
Who shops at Soho Home
  • Individuals who appreciate modern interiors and a relaxed living experience
  • People who value design heritage and collections inspired by Soho Houses
  • Customers who want to recreate the feel of their favorite House in their own living space

West Elm Vs. Soho Home The Pros

West Elm's Pros
  • West Elm has an amazing selection of home goods and the store always makes customers feel happy. The service people are fantastic and the prices are very reasonable. They also run awesome sales.
  • West Elm products are timeless and well-crafted.
  • West Elm is great for decorative objects and linens.
  • West Elm products are of great quality and have good customer service.
  • West Elm has a beautiful aesthetic and everything purchased is usually well worth the money.
Soho Home's Pros
  • Excellent customer service
  • High-quality products.

West Elm Vs. Soho Home The Cons

West Elm's Cons
  • The quality of some West Elm products may not meet the expectations of some customers.
  • Some customers have experienced issues with delivery and customer service.
  • West Elm's prices may be higher than some customers are willing to pay for similar products.
Soho Home's Cons
  • Product descriptions may not always match the actual composition of the item.
  • Delivery and replacement processes may be unreliable and may result in damaged items.
  • Communication from customer service may be lacking or delayed.
  • Issues with delivery and customer service may not be resolved in a timely manner.

West Elm’s shipping policy Vs. Soho Home's Shipping Policy

West Elm's shipping policy
  • Free shipping on select items like Chenille Rib Throw
  • Domestic shipping rates vary based on order total
  • Flat rate of $50 for international orders over $200
Soho Home's shipping policy
  • Free delivery on orders over £150 for small items within the UK mainland
  • Bespoke shipping quote required for international delivery of large items
  • Additional fees may apply for customers outside the UK

West Elm’s return policy vs Soho Home's Return Policy

West Elm's return policy
  • Most items can be returned within 30 days of purchase
  • Final sale, monogrammed items, and gift cards cannot be returned
  • Returns are typically processed within 5-7 business days
Soho Home's return policy
  • Returns within 28 days for full refund, unused and in perfect condition
  • Keep proof of postage receipt for lost returns packages
  • No exchanges, large items return for fee, small items free

West Elm and Soho Home on Socials

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West Elm (@West Elm) • Instagram photos and videos

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Soho Home (@Soho Home) • Instagram photos and videos

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